Job description
Overview:
Responsible for general customer support for students, faculty, and staff of the Touro College of Osteopathic Medicine (350+ users).
Responsibilities:
Responsible for general customer support to include, but not limited to, as much of the following as possible:
- Provides technical assistance for faculty, students, and staff
- Respond to service tickets.
- Performs troubleshooting of desktop computers and peripherals
- Monitors print server and printing management software
- Assist with the operation of e-mail listserv for faculty, staff, and student body
- Assist with network (wired and wireless) related issues.
- Printer maintenance
- Setup and maintain AV systems of OSCE rooms
- Assists students and instructors with Canvas/Yuja issues.
- Troubleshoot Zoom issues.
- Other duties as required by the IT Director
Education/ Experience
- Bachelor's Degree or equivalent industry experience.
- At least 2-4 years IT experience.
Knowledge/ Skills/ Abilities
- Team player with the ability to work independently when necessary
- Excellent communication, time management, and organizational skills
- Ability and strong desire to learn new technology
- Great communication skills while dealing with customers
- Knowledge of Windows Workstations and Mac OSX.
- Knowledge of Microsoft Office Suite including Word, Excel, PowerPoint and Outlook
- Basic understanding of Audio-Visual equipment
- Internet research
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