Job description

We are looking for a technically skilled candidate with good problem solving for the position of IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability.

Duties and Responsibilities

• Help maintain, monitor and upgrade computer systems and a network in combination with peer IT technicians
• Set up workstations with computers and necessary peripheral devices (scanners, printers etc.)
• Install and configure appropriate software and functions according to specifications
• Ensure security and privacy of networks and computer systems
• Manage queries via email, in-person or with ticketing system, work closely with IT peers to ensure setups within process/infrastructure configuration
• Assist with any hardware setups/installs
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders
• IT configuration for new employees, onboarding & employee termination process
• Support current popular Microsoft products and Services

Qualifications

• Bachelor’s degree in computer science or relevant field
• 5 years of experience in computer networks and system maintenance
• Excellent diagnostic and problem-solving skills
• Excellent communication ability
• Proficient in software Installation
• Good knowledge of internet security and data privacy principles
• Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
• Must be able to work responsibly/independently and assist with multiple projects, priorities.
• Being able to multi-task and work with deadlines are an essential function of this position. Strong communication skills, teamwork and the ability to promote a positive work environment are also require

Physical Requirements

• Must be able to work standard business hours Monday – Friday. Occasional late evening or overnight work may be requested – On Call
• The position frequently requires objects to be moved from one place to another under 25 pounds lifting is periodically needed in order to move computer equipment such as computers, laptops, servers.
• This person frequently communicates with clints and vendors who have inquires. Must be able to read, write and communicate to exchange accurate information in these situations.
• Worker is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
• Worker is required to have close visual acuity to perform and analyzing data and figures, viewing a computer terminal; extensive reading at a distance that is close to the eyes

Job Type: Full-time

Pay: $35.00 - $40.00 per hour

Benefits:

• Health insurance
• Life insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Woburn, MA 01801: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• It is critical in order to work here that you have a full understanding of how to properly diagnose and troubleshoot day to day typical computing and networking issues. Our company handles a wide array of support scenarios that can range from simple to complex support sessions each and every day. To succeed you will need to be able to think quickly on your feet. If you are not comfortable with consistent customer service support interaction this job is not for you.

Experience:

• End User Support: 5 years (Required)

License/Certification:

• Active Current Industry IT Certifications (Required)

Work Location: In person

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