Job description

We Are:

The award winning Coconutz Sports Bar and beautiful outdoor Jamaica Joez' Beach Bar located in Hilton Head Island Beach and Tennis Resort are seeking two individuals for a restaurant supervisor position. Must be proficient in running a restaurant with a minimum of 2 years’ experience. Individual will be experienced in providing leadership and direction in communication and administrating daily operations. Full time, weekend and holiday availability required.

What Would You Be Doing:

As a valued and successful Restaurant Supervisor you will be able to drive the following:

• Maintain customer satisfaction as the driving philosophy of the F&B department. Personally demonstrate a commitment to customer service by inquiring about service quality and responding promptly to guests needs.
• Promptly handle guests’ complaints.
• Fill in for staff when necessary to ensure customer satisfaction.
• Ensure your staff, including all new hires, are trained to meet standards.
• Empower staff to deliver customer service by encouraging responsible guest assistance. Level of service provided to guests in all outlets meets or exceeds customer expectations. Ensure that consistency of service and standards are met.
• Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs.
• Help to develop management talent by acting as a mentor for direct reports.
• Resolve employee grievances fairly and timely.
• Ensure employees fully understand performance standards, review processes, and reward successes.
• Train staff to increase the level of customer sales, service, and safety skills on an ongoing basis.
• Ensure employees are appropriately certified for their job as required by federal, state and local regulations.
• Monitor and maintain acceptable turnover levels.
• Know the general operations of the department and how all resorts departments work together to achieve business objectives and to meet customer expectations.
• Know the commonly occurring challenges of the F&B business and how to overcome them.
• Know restaurant standards and hold employees accountable for consistently meeting these standards.
• Maintain favorable health department scores.
• Meet safety and sanitation standards such as CPR/Heimlich training for employees, proper storage of foods, storing chemicals away from the food, etc.
• Maintain a clean and organized environment.
• Attend required meetings.
• Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.
• Ensure that labor costs are aligned with the forecast.
• Promote employee empowerment.
• Complete all necessary paperwork, meeting all due dates.

What Do We Offer:

Job Type: Full-time job

Salary: Starting at $22.00 per hour

Benefits:

• 401(k) + match
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance
• Vacation
• Paid Time Off
• And more

What’s Next:

If this sounds like a place you would like to work, we want to hear from you. Interested candidates should reply using the Indeed response process. Be sure to include a current resume.

Local candidates only please.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Restaurant type:

• Quick service & fast food restaurant

Work Location: In person

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