Here at Slice Communications, we are a tight-knit team of innovative thinkers, seasoned experts, and opportunistic hustlers. We run our business on the Entrepreneurial Operating System (EOS), as outlined in the book Traction. Utilizing the EOS model makes our company extremely goal-oriented and has a high level of transparency across the agency.

Every quarter our leadership team hosts an all-staff meeting where they share updates on how we’re performing against our business goals as well as finances. The agency’s goals are clear and discussed regularly among the team along with a clear line of processes and accountability to achieve each goal. We also operate using scorecards to track our, and our clients, performance week after week. As a data-driven company, being able to see how we’re performing against our KPIs every week attributes to our transparent culture.

Strategy

• Responsible for adding client communication protocols, key dates and research to the First Cut and strategy documents for all clients
• Participate in First Cut meetings and take notes
• Evaluate, prioritize, and predict clients’ needs and have a clear understanding of what success means to them
• Identify opportunities to improve the agency’s project management capabilities and effectiveness

Project Management

• DAM (Digital Asset Management): Collect new client social media, website, email and analytics access, past marketing materials and other important documents/assets
• Maintain organized core project files in Google Drive and Monday.com
• Manage project schedules, budget and project costs
• Raise flags for off-track projects and service delivery issues
• Schedule client meetings and calls
• Maintain client-facing L10 agendas, scorecards and to-dos in Monday.com
• Participate in client meetings as required to capture and communicate deliverables, timelines and expectations
• Take notes, transcribe and record client meetings
• Capture action items from client meetings and emails in Monday.com
• Manage paid media plans
• Track and review monthly invoicing schedule

Client Relationship Management

• Support Client Success teammates in delivering value to clients
• Support client communication with the agency, including email, Monday.com, meetings
• Remain familiar and up-to-date with client assets, including brand guidelines, website, social media pages, media coverage and marketing materials
• Maintain current records of key client contacts, including contact information and important dates (birthdays, contract anniversaries, life events)
• Manage client engagement efforts, including gifts
• Identify needs for leadership communication or escalation with clients

Research

• Constantly research and identify trends, news, tools, and other information to benefit clients and Work Excellence team
• Use the resources available to find data or figure things out independently

Analytics and Reporting

• Support the Director of Analytics with analytics and reporting for Surround Sound channels, including organic and paid social media, websites, online, broadcast and print media and advertising
• Monitor clients’ metrics and reports and raise the flag internally when goals are off track or trending off track
• Support the population of weekly client scorecards
• Support the creation of value reports, quarterly or monthly per client contracts
• Support the creation of media reports

EQUAL EMPLOYMENT OPPORTUNITY

We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Slice will provide reasonable accommodations for qualified individuals with disabilities.

Dedication to Professional Development
Slice University
CEO, Cass Bailey has created a year-long curriculum featuring guest speakers covering a variety of topics from unconscious bias to public speaking, media training, and everything in between to better educate our team.

Monthly Internal Lunch & Learns
Here at Slice we never stop learning. Each month a team member leads a session covering anything from industry best practices, teaching new skills, working through common issues, and more.

Thought Leadership Opportunities
All Slice Squad members are experts in their respective fields and we want everyone to know! We work hard to secure media placements and speaking opportunities for our team to share their expertise and establish themselves as thought leaders in their industry.

Slice’s Mentorship Program
Slice Communications believes in the power of mentorship. That’s why we offer to connect all of our team members with the best industry professionals in our community. Based on individual goals, professional development needs, and communication style we work to find the best pairing.

Individual Professional Growth Plans
Each quarter team member meets with their supervisors to discuss their long-term professional goals and map out a plan to reach their goal. Whether it’s leveraging the team’s personal network to find a mentor or getting you a certification, Slice is dedicated to supporting each team member’s growth.

Life at Slice
Team Get-Togethers
We value making memories together. Whether it’s a PowerPoint party, fun Jackbox games, or a trip to the Philadelphia Zoo we think it’s important to take a step away from our work for a fun evening together.

Social Media Day PHL
Each year our team comes together to pull off the incredible #SMDayPHL conference. From the marketing efforts to making sure the conference runs smoothly the day of, we work collaboratively to execute an amazing event year after year.

Annual Holiday Party
Regardless of location, our team comes together every holiday season for an evening of celebration and team bonding. Each year, Cass secretly plans the party and emails clues every day the week of the party bringing the team together to hash out the meaning of each clue.

Hybrid Work Environment
We have made the transition to hybrid working allowing our employees to choose where they prefer to work. Whether it’s from the comfort of their home or in one of our two co-working spaces located in Center City and Wilmington, DE we still maintain our ability to collaborate as a team.