Job description

Primary Location KEAHOLE AIRPORT BOX#1660, Kailua-Kona, Hawaii

Job ID 326440

Department: Package

Hours per Week: 27.5

Work Environment: Fast pace environment.

Job Summary:

The Part Time Package Center Supervisor handles day-to-day service issues within an operation (e.g., on-call Air pickups, heavy pick-up accounts, unforeseen events, etc.). This position coordinates the needs and efforts of the operation to ensure internal and external customer satisfaction is met. He/She facilitates the smooth execution of procedures and management of systems. This position supervises others within the department.

Job Description:

Dispatches On Demand Pick-up Orders

• Coordinates driver pickup work to ensure customer demand and volume levels.
• Utilizes UPS systems to dispatch delivery and pick-up events that occur after service providers leave the building.
• Balances pick-up work among service providers as needed to incorporate into dispatch plans.
• Reviews and analyzes data (e.g., volume, missed packages, delivery failures, etc.) to create plans maximizing dispatch results.
• Responds to customers’ ad hoc pick-up requests to integrate into dispatch plans.

Resolves Customer Concerns within the Operation

• Communicates customer package needs to drivers to ensure awareness of expectations.
• Responds to customers’ ad hoc pick-up requests to integrate into dispatch plans.
• Resolves customers’ issues to maintain long-term business relationships.
• Conducts damage control and escalation to resolve customers’ concerns.
• Serves as point of contact to resolve customers’ issues (e.g., billing, shipping, etc.) and to improve service.

Monitors Internal Systems and Overall Administrative Functioning

• Monitors clerical needs of union and non-union administrative employees to ensure customer needs are met.
• Maintains data systems to identify and resolve issues.
• Serves as compliance and regulatory recordkeeper to ensure requirements are met.
• Generates and analyzes operational reports to improve efficiency.

Supports Safety and Compliance within the Operation

• Follows the injury, accident and investigation process to document incidents properly.
• Ensures accident investigations are forwarded to appropriate parties to mitigate liability.
• Maintains safety logs to track and document safety and security concerns.

Required Skills:

• Strong oral and written communication skills
• Working knowledge of Microsoft Office
• Ability to work in a fast-paced environment.

Additional Skills:

• Willing to learn.
• Be a team player.

Interpersonal Skills: Must have good communication skills and be willing to help out in teaching vendor ramp driving classes when needed.

Applicant must complete a Pymetrics assessment in order to be considered for this position. An email from “UPS Recruitment” containing instructions will be sent to the email address associated with the application within 24-48 hours of supervisor approval. Applicant will have 3 business days to complete the assessment.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law

Job Type: Part-time

Pay: From $23.30 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement

Schedule:

• Day shift

People with a criminal record are encouraged to apply

Work Location: In person

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