Your next opportunity awaits at Mercedes-Benz of Chicago. We are hiring a Lead Service Assistant to join our team.

Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience from purchase, to service and beyond. Our commitment is our guests' complete satisfaction every step of the way.

At Fletcher Jones, we attract, nurture, and retain the most talented people in the industry by providing the highest quality work environment where productivity, creativity, and personal and professional growth can flourish. We believe our team sits behind the wheel of the Fletcher Jones brand that drives our company toward success.

Responsibilities

• Responsible for ensuring all loaner contracts are accounted for and providing them daily to Loaner Coordinator
• Close all invoices and reconcile invoices against Repair Orders. Report discrepancies to Management as appropriate; delegate as appropriate
• Monitor Kaarma and phone lines assigning follow up as appropriate
• Monitors and communicates loaner car availability to BDC on a daily basis
• Monitors and review open contracts with Service Consultants on a daily basis
• Contact customers on overdue vehicles and apply charges when necessary ensuring these charges are communicated to the customers’ Service Consultants
• Communicate with body shop on down and/or damaged vehicles
• Manage parking tickets and tow fees and order city stickers for loaners as needed
• Maintain cash drawer and follow all Fletcher Jones cash handling procedures
• Work with Service Advisors to collect accurate payments

Qualifications

• High School Diploma or GED; OR two years related experience and/or training
• Sales experience, preferred
• Organization and Time management skills
• Fantastic communication skills with customers
• Team oriented and self-motivated
• Clean Driving record and valid driver’s license

Health/Life & Disability Benefits

• Group Health Plan
• Voluntary Insurance
• Employer Assistance Program
• Flexible Spending Account Plan

Benefits for Every Day

• Payroll Direct Deposit

Benefits for Tomorrow

• Paid Holidays
• Vacation
• Paid Sick time
• 401K Retirement Plan

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.