Job description

SUMMARY
Responsible for the supervision of all aspects of the day to day service related operations of a food & beverage outlet in Ace Hotel, including, restaurant, bar, and catering outlets. Directs, implements and maintains a philosophy in service which serves as a guide to respective staff. Works closely with the Director of Food & Beverage and Outlet Managers to monitor the effectiveness of the services and products offered in the outlets and adjusts accordingly to ensure maximum profitability of the outlets. Responsible for providing lateral service to other Food and Beverage operations as needed.
CORE FOCUS & ESSENTIAL RESPONSIBILITIES
Qualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned.

Ensure that staff report to work as scheduled.
Inspect grooming and attire of staff and rectify any deficiencies.
Track revenues against budget.
Prepare weekly schedules in accordance with staffing guidelines and labor forecasts and adjust schedules throughout the week to meet the business demands.
Compare daily labor costs against forecasted costs to ensure labor cost percentages is met.
Assign work and side duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift.
Conduct pre-shift meeting with staff and review all information pertinent to the day’s business.
Maintain complete knowledge and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
Maintain consistent knowledge of house accounts and arrivals.
Monitor the preparation of station assignments, ensuring compliance to departmental standards.
Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
Inspect all aspects of the restaurant environment ensuring compliance with standards of cleanliness and order. Rectify all deficiencies.
Supervise the timing of one or more events ensuring that all events are ready to start 30 minutes prior to listed time.
Maintains knowledge of VIPs.
Maintains constant communication with guests, staff, and kitchen.
Checking to make sure that proper equipment and necessary working stock is available to staff prior to the start of their shift.
Supervise set up service, tables, and stations according to F&B standards.
Be aware of timing for all drinks, food and any other services.
Check on guests throughout service to ensure satisfaction.
Support staff with their job functions.
Complete knowledge of daily & weekly events.
Maintain positive guest and interdepartmental relations at all times.
Be familiar with all hotel services, features, and local attractions & activities to respond to guest inquiries accurately.
Manage inventory for liquor, wine, beer, and other beverage ingredients.
Ensure all employees are fully trained in their job functions.
Establish par levels for supplies and equipment. Complete requisitions to replenish.
Ensure that specified amounts of menus and wine lists are available and in good condition for each meal period.
Anticipate guests needs and promote positive guest relations through name recognition at all times.
Monitor and handle all guest complaints.
Ensure that all staff closing duties are complete before staff sign out. Update FUTURE menu changes.
Complete work orders for maintenance repairs and submit to Engineering. Contact engineering for urgent repairs.
Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
SUPPORTING FUNCTIONS
In addition to the core focus & responsibilities, the candidate is expected to complete the following duties:

Expedite on the floor and in the kitchen in any supportive role as business demands.
Provide feedback to staff on their performance. Handle disciplinary problems and council employees according to hotel policy.
Attend hotel operational meetings as requested.

ESSENTIAL QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.
Prioritize and organize work assignments, have timely follow up and execution.
Have superb time management skills.
Maintain complete knowledge of all hotel services/features and hours of operation.
Other language, mathematical, and reasoning abilities as outlined below.
Ability to comply with physical demands as outlined below.
Knowledge and understanding of Atelier & Ace Culture & initiatives
Technologically sound with Microsoft Office applications.
Ability to compute basic mathematical calculations.
If applicable, must meet any required minimum age to serve alcohol.
Must be able to maintain a flexible work schedule.
Knowledge of safety initiatives in compliance with OSHA guidelines.

offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.