There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to deliver exceptional customer service and support the best employees in the industry. From data-enabled predictive operations to personalized travel experiences and sophisticated cloud-based systems, our team is powering the growth of our airline.

The Managing Director, Analytics & Innovation is responsible for driving what we lovingly call our “Analytics Everywhere” strategy. We operate in a heavily data-driven environment, from federally-regulated activities to operational information, customer data and more. This key leader will enable business transformation and innovation deriving insights building predictive models, creating a highly-connected ecosystem that informs decisions across the airline. This position will serve as a thought leader with other senior business leaders, a partner to all of our strategic initiatives and an ambassador for a culture of greater experimentation using data The position will be charged with maintaining a reputation for United as an industry leader in leveraging data as an asset and a means to improve business outcomes. Additionally, this person will provide leadership and direction to a distributed team of analytics and process transformation professionals. This position is located in Chicago and is Hybrid.

Key Responsibilities:

• Defines the sophisticated analytics strategy and is responsible for building United’s advanced analytics capabilities.

• Identifies opportunity for business transformation through the application of advanced analytics and works in close collaboration with the other department leaders and across DT to understand needs, drive business value, and communicate results.

• Influences strategic decisions, enterprise strategy, and connects the dots across the enterprise with an unbiased viewpoint.

• Provides leadership and direction for large global team to innovate, transform, and tackle sophisticated business problems.

• Is responsible for day-to-day operation and execution of major advanced analytics programs that affect the bottom line significantly.

• Champions a fast-paced, risk-taking, collaborative, and fact-based culture across the enterprise.

  
  

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• Bachelor’s degree in computer science, data science, technology, engineering, or related field and/or equivalent work experience required.

• 10-15+ years of proven experience in data science, advanced analytics, or related experience.

• Machine learning/ Artificial Intelligence experience.

• Optimization / statistics knowledge.

• Process transformation experience.

• Proven track record of analytical implementations that positively affected the bottom line.

• Demonstrated leadership ability in a team environment.

• Skills to communicate complex ideas effectively.

• Well established interpersonal skills, ability to influence and mentor at all organizational levels to get results.

  
  

What will help you propel from the pack (Preferred Qualifications):

• Advanced degree (M.S. or equivalent) in operations research, statistics, or a related quantitative field or M.B.A.

• Lean Six Sigma certification.

• Airline Operations knowledge.

  
  

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.