Job description

Sales and Marketing Account Executive Job Description

Warranty Processing Company has an immediate opening for a Sales and Marketing Account Executive position based out of the Dallas Fort Worth Metroplex in TX or the Denver Tech Center in CO. The Account Executive will have more than 5 years of experience in an automobile service role with an in-depth knowledge of the warranty administration process and dealer management systems. The Account Executive will create and maintain long-term, trusting relationships with our automobile service dealers. The role is to actively seek new sales opportunities, develop new business from existing clients, and oversee their portfolio of acquired clients, managing every aspect of the journey. Account management responsibilities include developing strong relationships with automobile dealers, connecting with key business executives and stakeholders and preparing sales reports. Account Executives answer client queries and identify new business opportunities among existing customers. In this role, you will be part of the sales team and liaise with cross-functional internal teams including the warranty administration operations department to improve the entire customer experience. This position may require occasional travel. If you have experience in the automotive industry, are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas. Ultimately, a successful Account Executive will be part of our sales team to achieve quotas while keeping our clients satisfied and engaged with our automobile warranty administration service for the long run.

Responsibilities

Sales

• Build and maintain strong, long-lasting client relationships with automotive dealers and manufacturers.
• Negotiate contracts and close agreements.
• Fielding sales inquiries and converting initial calls into viable sales opportunities.
• Match client needs to most appropriate offering for commencement of services.
• Develop trusted advisor relationships with the Account Executive’s book of clients including customer stakeholders.
• Establish, develop, and maintain positive business and customer relationships.
• Reach out to customer leads through cold calling.
• Liaise at the senior level with Executives and owners at the dealerships.
• Clearly communicate the progress of monthly/quarterly initiatives to internal stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales initiatives.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Collaborate with sales team to identify and grow opportunities.
• Establish a digital approach to campaigns, marketing strategies and enhance company-wide digital marketing competencies.
• Oversee advertising and promotion activities including print, online, electronic media, and direct mail.
• Develop a strategy and approach to trade shows and retails calls/sales presentations and attend NADA shows and larger vendor presentations.
• Build and maintain relationships with industry influencers and key strategic partners while negotiating and closing deals, eventual implementation training and growth of the WPC sales team.

Transition

• Verification of contractual commitments and implementation requirements.
• Coordination of client onboarding; liaise with client, WPC operations, and WPC IT to coordinate a successful setup and handover to the WPC operational team.
• Verification of all offboarding information to assist client, WPC IT, and WPC operational team in the termination of a contract.

Delivery & Operations

• Receive client service calls and complaints.
• Coordinate with WPC operational teams to respond to client service calls and complaints.
• Expedite the resolution of customer problems and complaints to maximize satisfaction.
• Conduct root cause analysis on client-reported issues and develop agreeable solutions that will achieve both the client’s and WPC’s objectives.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Client relationship development; recognize client needs and opportunities to upsell additional services to the client.
• Verification of delivered contractual obligations contained in the contract.

Qualifications

• Minimum of 5+ years in an automotive client-service driven role.
• In-depth experience and knowledge of automotive industry and warranty administration.
• In-depth knowledge of a Dealer Management System.
• Impeccable oral and written English communication skills.
• Exceptional work ethic: goal-driven and result-oriented individual who does not accept the status quo.
• High caliber and self-motivated individual.
• Proven work experience as an Account Executive, Sales Account Executive, Service Account Executive, or relevant role.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level.
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel.)
• Experience delivering client-focused solutions to customer needs.
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Excellent listening, negotiation, and presentation abilities.
• BA/BS degree in Business Administration, Sales or commensurate experience in the relevant fields.

Physical Requirements

• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Stand, sit, or walk around for an extended period of time or for an entire work shift.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping down.

EEO Statement

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our company does not discriminate in hiring or making employment decisions based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Job Type: Full-time

Pay: $65,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Travel reimbursement
• Vision insurance

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Travel requirement:

• Travel

Application Question(s):

• Do you have 5+ years of automotive service department experience?

Work Location: Hybrid remote in Flower Mound, TX 75022

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