Job description

As part of Lumturi Aesthetics & Wellness team, you will play a key role in ensuring our patients have a relaxing & rejuvenating experience in our facility. Excellence in customer service is a must, and you need to be self-motivated and able to work independently.

Duties and Responsibilities

• Greet clients in a warm & welcoming manner
• Be knowledgeable in all products and services we offer
• Ensures that all guest transactions are handled in a friendly and efficient manner, leaving a positive lasting impression.
• Responds to guest comments and criticism in a constructive, positive, and timely manner, looking at such as an opportunity to build guest loyalty. Educates and empowers team members to act in a similar manner.
• Motivates Associates to take action to achieve sales goals and drive positive results daily.
• Suggest various upgrades, such as the use of specialized skincare products
• Attend all staff meetings and continuing education workshops
• Keep spa clean and organized
• Maintain and stock inventory and keep accurate records
• Check patients in and out, collect payments and add memberships
• Call potential leads and schedule appointments
• Assist estheticians and Injectors with flipping the room between patients
• Post on social media
• Take pictures and video of clients for before and after’s in their charts
• Assist Owner with Events (this may require hours outside your normal schedule).

Requirements and Qualifications

• Must be available to work Tuesday-Friday 10AM-6PM
• Self-starter who can work alone and manage time effectively
• Exceptional customer service skills
• Understands the aesthetic industry and can utilize Key Performance Indicators to drive positive business performance.
• Skilled and knowledgeable regarding skincare products and cosmetics (We will provide online education for product lines)
• Ability to learn and operate multiple POS systems, social media platforms and product rewards programs.
• Ability to stand and work on the floor for extended periods of time - 80% or more of total shift.
• Able to suggest and sell products based on specific needs
• Positive and outgoing personality
• Able to connect and build relationships with our clients
• Trustworthy, Punctual, Organized.
• Must wear business attire or black scrubs
• Must always maintain professional appearance

Compensation

• $18-$22 per hour dependent on experience
• Employee discount on services & products

Time Management

Time management and working independently is essential at Lumturi Wellness & Aesthetics. You not only need to be highly organized, but you need to assist the Estheticians and Injectors with staying on time and not keeping the patients waiting.

• If you are opening for the day you need to arrive 15 minutes prior to staff shift start time and a minimum of 30 minutes before the first appointment to get everything organized and prepped.

The duties of this position may change from time to time. Lumturi reserves the right to add or delete duties and responsibilities at the discretion of the owner. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• No weekends

Ability to commute/relocate:

• West New York, NJ 07093: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service (Required)

Work Location: In person

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