Job description

Primary Health Medical Group is seeking a Medical Office Receptionist to work in our busy family practice and urgent care clinics. As the first person seen by our patients and other customers, the Medical Office Receptionist must be friendly, have exceptional communication skills both verbal and written, and a professional appearance. Your primary responsibilities would include checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. The Medical Office Receptionist is also responsible for the overall management of the waiting room atmosphere, keeping patients informed about wait times, and ensuring a comfortable and clean waiting area.

Status: Full Time, minimum 32 hours
Location: Varies through Ada and/or Canyon County
Schedule: Applicant is required to pick up and maintain minimum of 32 hours from scheduling system

Pay: $16.64/hour depending on experience

Responsibilities:

• Highest quality customer service on the phone and in person
• Greets patients and visitors. Determines their needs and directs them accordingly
• Data entry of demographic and insurance information
• Scheduling and registering patients, including the accurate collection of required data
• Receives, answers and responds to telephone calls from patients or their representatives
• Scanning and faxing patient information
• Answers questions and gives information directly or on the telephone within the scope of practice. All other questions referred to a specific department as needed.
• Collects all co-pays, deductibles, and past balances as indicated on insurance card or as documented by billing staff. Updates new insurance information as received
• Other duties as assigned

Qualifications:

• High School Diploma or equivalent required
• Previous customer service experience required. Healthcare and electronic health record (EHR) experience a plus but not required.
• Is able to multi-task in a fast-paced environment while keeping a professional and calm composure
• Customer service oriented attitude/behavior
• Computer proficiency is required and ability to use applicable software as required performing the essential functions of the job
• Required vaccines to include COVID-19, annual Influenza, TDaP, and TB.

About Primary Health Medical Group

Primary Health Medical Group has multiple clinics throughout the Treasure Valley.

Primary Health Medical Group offers an excellent benefit package to full and part time employees. Our benefits include:

• Medical
• Dental
• Life, disability, long term care insurances
• 401(k) with an employer match
• Generous paid time off for full time employees
• Bonus opportunities

As a medical care provider, we are able to cover a high percentage of the employee only medical insurance premium for full time employees. We also offer $500 worth of free services in our clinics per year to employees and their families.

**The health and safety of our staff is important to us. We require masks in clinic, enforce social distancing, and have strict protocols in place for patients with potential COVID symptoms.**

Primary Health Medical Group is a Drug-Free and a Smoke-Free Workplace. All job offers are contingent upon a negative drug screen and the new hire obtaining required vaccinations which may include COVID-19, annual Influenza,TDaP and TB

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