Job description
Mission City Community Network (MCCN), a not-for-profit organization with multiple clinics operating as a Federally Qualified Health Center dedicated to serving low income and under-served families in the San Fernando Valley, San Gabriel Valley and Los Angeles and San Bernardino areas. MCCN is a full service health care provider with primary care services for children, adolescents and adults.
Position: Medical Receptionist
Location: San Fernando Valley (incl. North Hills, Mission Hills, Panorama, etc)
Status: Full-Time (40hrs/wk) Monday - Friday 8a-5p and Saturday 7a-3:30p
- willing/able to assist in coverage at other clinic locations, as deemed necessary by immediate supervisor.
Receptionist Duties and Responsibilities:
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by assisting in the preparation of medical charts to determine eligibility and program requirements in order to facilitate the patient appointments; reviewing service delivery compared to schedule.
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
- Collects appropriate payment if needed.
- Helps patients in distress by responding to emergencies.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
- Promptly and courteously answering phones and directing calls as appropriate. Take messages and distribute if necessary.
- Maintains patient accounts by obtaining, recording, and updating personal and financial information.
- Assigned to a Primary Care Provider to process patient.
- Ensures that the correct financial screening, documentation and the appropriate sliding fee scale is used when no other payor source/program is available.
- Other duties as deemed necessary
Qualifications
- Bilingual (English/Spanish), required.
- High School Diploma / GED from a WASC accredited School
- Minimum 3months experience as a receptionist in a medical clinic setting (*required)
- Knowledge of Health Plans; Medical, CHDP, CovCA, MHLA, etc
- Must have current driver license, insurance and own reliable transportation
- Willing to assist in coverage at other Clinics, as deemed necessary by organizational needs
Full-time (30+hrs/wk) benefits include: Health, Dental, Vision and Life Insurance. Vacation, Sick, Holiday pay, and all other benefits mandated by law.
To Apply:
Please email your Resume to HR Dept.
MCCN is an Equal Opportunity Employer
Job Types: Full-time, Part-time
Pay: $17.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Every weekend
- Monday to Friday
- Rotating weekends
- Weekend availability
Education:
- High school or equivalent (Required)
Experience:
- Medical Receptionist similar office setting: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- Spanish (Required)
Willingness to travel:
- 50% (Preferred)
Work Location: In person
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