Job description

Optometry practice in Reno is looking to hire a bright, energetic, and engaging person for front desk receptionist position. This person will be the face of our practice and will be responsible for creating a positive first impression for all patients over the phone and in person. Previous experience in an eye care setting is a plus, but we will train the right person. Customer service skills and personality are the most important things we are looking for.

Battle Born Eye Care aims to set ourselves apart in the eye care community by offering outstanding customer service, empowerment through patient education, high quality frames and lenses, and unique services not often found in typical eye care settings. Our practice was started 6 years ago by a husband and wife team from Reno, and we are not owned by a large, faceless corporation. We place a high value on work-life balance. We do not have evening or weekend hours, and close early on Fridays.

Successful candidate will have the following qualities:

- Ability to easily engage and relate to patients, vendors, and coworkers from a variety of different backgrounds

- Exceptional written communication skills including excellent grammar, spelling, and typing

- Passion for helping others

- Self motivated to go above and beyond to help patients and coworkers

- Strong customer service skills

- Ability to multitask

Job duties:

- Establish and maintain patient relationships

- Answer phone calls, emails, and texts from patients

- Scheduling appointments, checking patients in and out

- Verifying insurance benefits on behalf of patients using both phone calls and online methods

- Solve patient issues with compassion

- Assist optician with frame selection, job ordering, and dispensing as necessary

If you are interested, please apply through Indeed. Qualified candidates will be contacted for an interview. The individual selected for the position must pass a background check.
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Work Location:

• One location

Work Remotely

• No

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan

Healthcare setting:

• Private practice

Schedule:

• Day shift
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location

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