Job description
Welcome to a new standard of excellence!
Our purpose since 1936 has been simple, to ensure that our members receive caring and personal service
along with exceptional value. We are committed to serving employees of the LA County Fire Department,
and local municipal employees and their families with industry-leading dividends on deposits, and
competitive loan rates. We are socially conscious and reflect the values we live by. To really stand out in
a constantly changing world, each of us at F&A is value-driven at every level. We believe in a good
work/life balance, and we all share the responsibility for creating a great workplace. As part of the F&A
team, you will enjoy these outstanding benefits:
- Medical, Dental and Vision Insurance – 100% of employee premiums are paid by F&A
- Subsidized benefits for dependent premiums
- Employee Loan Discount Program – deep discounts on your home and car loan
- 401k with employer match of 3.5%
- Profit sharing – 6% of annual salary is contributed each year
- Paid time off accrual starting at 4 weeks per year
- 13 paid holidays
- Flexible spending accounts for health and dependent care
- Voluntary plans – additional life insurance coverage for employee and family
- Educational assistance program
- Employee assistance program
- Basic Life and AD&D insurance
What you will do for us:
As a Member Services Representative you will be responsible for providing prompt and courteous account
maintenance services to members at our Monterey Park branch.
- Will deliver prompt, courteous, and accurate membership account opening and maintenance
for members in person, online and by mail.
- Will provide intake application assistance for consumer loans.
- Assist members with inquiries regarding their account, including discrepancies, and assist
- Verify all membership eligibility information and processes online applications.
- Audit membership cards and other documents as needed for accuracy.
- Provide members with product information and make recommendations based on their
- Refer members to the appropriate MLO for Real Estate transactions.
- Communicate pertinent information to other departments.
- Campaigns for improvements in efficiency and member service while encouraging a team
- Will support staff members with the release of flags and freezes.
- Provide back up support to Tellers and other branches as needed.
- Assist in processing payment requests on delinquent loan or overdrawn accounts.
- Available to work the Credit Union’s core business hours, Monday – Friday 8am – 5 pm.
Qualifications
- High school diploma or GED
- Ability to be bonded and retain status
- Valid CA Driver’s License
- Three (3) to five (5) years of similar or related experience
- Strong verbal and written communications skills
- Strong attention to detail
- Knowledge of State and Federal regulations for deposit accounts, membership types, and teller
- Ability to deliver courteous, friendly, and professional service
- Ability to evaluate, plan, and prioritize work effectively and independently
- Proficient in MS Word and Excel
F & A Federal Credit Union is an equal employment opportunity employer. We will consider for
employment qualified applicants with criminal histories in a manner consistent with the requirements of
the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) ordinance.
For consideration, please submit a resume and cover letter to jobs@fafcu.org and include “Member
Services Representative” in the subject line of your email. Hourly range: $20.57 – $25.71.
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