Job description
Shine Time Management, LLC branded as Woodie's Wash Shack is looking for an EXPERIENCED Membership Sales Call Center Specialist to work in our newly formed Business Development Call Center. This is an IN-OFFICE position and is NOT REMOTE OR HYBRID. You must reside in the Tampa Bay area and be able to commute daily to Downtown Tampa to be considered.
Description of Position:
The Membership Sales Specialist (MSS) is a highly skilled & masterfully trained contributing member of the Membership Care Center Team. The Membership Sales Specialist professionally and skillfully handles inbound membership and guest inquiries, sells memberships, performs outbound work to acquire new members, resolves incidents, handles all email responses and follow-up (email, text and phone), and conducts any additional outbound efforts requested by management. The main objective of all calls is to increase active memberships per wash location, while retaining current members.
The MSS must possess outstanding communication skills, a cheerful and enthusiastic disposition, and the ability to speak articulately. In addition, the MSS must display a great work ethic, project a “can do” attitude in the face of change, enjoy conducting outbound telephone calls with enthusiasm and support the goals and vision of the organization. To complete BDCMastery™ Certification training, Membership Sales Specialists must pass Certification Training and testing with a minimum score of 85%. Membership Sales Specialists must attend 100% of the Certification Training, which is three consecutive days.
Organizational Relationships:
The Membership Sales Specialist will report directly to the Membership Care Manager.
- Master all training materials provided in the BDCMastery™ Certification Training provided by Blueprint, Inc. which includes but is not limited to specific call guide strategies and Strategic Responses (word tracks) pertaining to overcoming specific guest inquiries / objections, all call guides (inbound and outbound) and training material.
- Be proficient in all operational software techniques for CRM, phone ACD and reporting software.
- Share vision of Membership Care Team and be willing to expand knowledge of marketing campaigns in order to produce additional leads, avenues to membership and developing fleet program.
- Willingness to develop an understanding and adherence to Membership Care Center “Policies and Procedures Manual”
- The ability to meet or exceed all established Key Performance Indicators.
- A desire to master the Membership Sales Specialist position in order to become the # 1 Membership Sales Specialist in the department.
- The ability and courage to step outside your comfort zone and master new telephone techniques, call guides and Strategic Responses.
- Promptly and professionally answer inbound calls with the goal of providing an exceptional guest experience resulting in a retained member.
- Conduct all follow-up emails / phone calls to active list prospects.
- Master and follow all training materials including inbound call guides and Strategic Responses (word tracks) to accurately answer all guests’ questions and handle objections including price / level inquires.
- Be a “team player” and work cohesively with other team members and management in order to build synergy and team culture.
- Keep current with monthly specials, promotions, all direct mail pieces, email marketing promotions and location openings.
- Attend weekly meetings in order to keep current on department objectives, specials, incentives and new marketing campaigns.
- Meet weekly with the Membership Care Manager to review current team objectives and individual Key Performance Indicators (KPI).
- Maintain a CallRater score of 70.0 or greater for the first 30 days after launch of Membership Care Center / Maintain a score of 80.0 or greater after 60 days of working in MCC.
- The ability to work flexible hours, including evenings and Saturdays.
- Being punctual to work and when returning from lunch and breaks with a full adherence to the set schedule.
- Following the “Membership Care Center Policies and Procedures” manual.
Featured benefits:
- Medical insurance
- Vision insurance
- Dental insurance
- Life/STD/LTD insurance options
- 401(k) plan
- FREE car washes
- Generous PTO plans
We are an equal employment opportunity employer. All qualified applicants will receive considerations for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the job.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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