Job description

The Role
At Tesla, our Mobile Service Technicians are the backbone of the Service operation, who consistently deliver a revolutionary and exceptional experience to Tesla customers every day out in the field, supporting our mission to accelerate the world’s transition to sustainable energy.

As a Mobile Service Technician, you will be visiting customers out in the field and carrying out a wide range of technical vehicle repairs, as well as focusing on the continuous development of your technical skills. We’ve created one of the most innovative vehicles ever made, and you will help ensure an equally innovative service to customers.

To succeed at Tesla, you must be energetic, excellent with customers, highly organized, and smart working. You should have a passion for the brand and the ability to build on your technical skill set and thrive in a team environment.

Responsibilities

• Investigate upcoming repair cases, ensuring you fully understand customer concerns and have parts available
• Plan routes, prepare parts, load vehicle and drive out to customers to service their vehicles, consistently meeting the daily customer target
• Provide excellent mobile service experience, exceed customer expectations by going the extra mile and taking ownership of your customers
• Educate the customers on technical information and general usage of the vehicle
• Meet the customer and perform basic repairs such as (but not limited to) replacing interior components, general maintenance, charging issues, alert analysis, implement recalls/bulletins, fluid replenishments, door handle maintenance and adjustments, basic diagnostics and body adjustments
• Fill out service repair orders in Ranger app/SCA and make payment settlement with customer
• Liaise with a mobile service advisor if follow-up with customer is required due to unexpected or unforeseen changes
• End your day with driving back to your base and handle MRB by taking it back to parts or have it scrapped
• Follow safety instructions and all Tesla specified repair guidelines to the accepted quality levels
• Operate a variety of hand, power, and shop tools and maintain tools and equipment
• Maintain records of time, expenses and materials
• Support other service centers when needed
• Work with a collaborative attitude and team spirit with your mobile team to achieve goals
• Develop and maintain your own individual development plan, continuously developing your knowledge and skills

Requirements

• Technical work experience from automotive industry or a related industry (aeronautics, engines, electrical, marine, aviation, other mechanics or industrial mechanic etc.)
• Ideally a minimum 12-18 months of Tesla workshop experience, having good knowledge of all systems and apps
• Strong communication skills in English, and a local language, is essential
• Ability to engage with customers on a technical level and a strong customer focused mindset
• Passion for Tesla and serve as advocate and brand ambassador to our customers
• Demonstrate a safety minded attitude and safe work practice
• Ability to work independently as part of a bigger team and motivated to work in a high paced, dynamic environment
• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
• Be strategic and proactive. You must think and plan ahead
• Valid Driver’s license

Employee Benefits

· As a full time Tesla employee you will receive full benefits from day 1 for you and your dependents.

· Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage)

· 3 medical plan choices with $0 paycheck contribution

· Vision & dental plans (including orthodontic coverage)

· Company paid Life, AD&D, short-term and long-term disability

· 401(k), Employee Stock Purchase Plans, and other financial benefits

· Employee Assistance Program, Paid Time Off, and Paid Holidays

· Back-up childcare and employee discounts
Tesla participates in the E-Verify Program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Job Type: Full-time

Pay: $27.00 - $37.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: In person

offroadmanagementgroup.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, offroadmanagementgroup.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, offroadmanagementgroup.com is the ideal place to find your next job.