Job description

• Providing superior customer service
• Assist in complete market surveys
• Show, lease and move in prospective community members
• Update unit availability daily
• Process rental applications
• Process maintenance request
• Receive collections in accordance with Red Tail standards
• Clerical and phone support
• Maintain all community members files, ensuring completeness and accuracy of all file documentation
• Maintain a calendar of scheduled move-ins, ensuring all move-in appointments are completed, all apartments are inspected to ensure all apartments are move-in ready to the Red Tail standards
• Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the community manager
• Conduct community member’s move-out unit walks
• Additional tasks or duties assigned by Community Manager

Special Requirements:

Physical Demands:

• The employee will be regularly required to sit; stand; walk; reach using feet, legs, back, arms and hands; talk and hear. The employee may occasionally be required to climb. The employee will be required to work at a personal computer and talk on the phone for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends, as needed.

Attendance/Travel:

• This position is a full time position and may require the availability to work some nights, weekends, and occasional holidays. Regular attendance and active participation/planning at company functions and events.

Essential Functions:

Skills include an excellent ability to address the needs of community members, prospects and vendors. Other essential skills include, but are not limited to:

• Handle high stress situations effectively
• Exhibit strong leadership skills
• Excellent communication skills
• Superior collection skills
• Administrative and organizational skills
• Time management skills and ability to prioritize wisely
• Customer service orientation
• Strong sales background
• Knowledge of state law as it relates to fair housing

Qualification:

Computer Skills:

• Intermediate computer and Internet knowledge
• Intermediate knowledge of MS Word, Excel and Outlook
• Prefer knowledge of the following software programs: Yardi, Voyager, & CRM

Learning and Development:

• Maintain a commitment to ongoing professional development and career growth through our Companies continuing education programs

Education:

• High school education or equivalent is required
• Ability to fluently read and write English, accurately perform intermediate mathematical functions and use all on-site resident management software functions

Professional Experience:

One year of experience in a service industry is preferred

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Paso Robles, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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