JOB SUMMARY

The NAHQ Navigator, through the Workforce Accelerator engagement, will guide healthcare organizations in understanding NAHQ’s Healthcare Competency Framework, professional assessment, provide insights in interpreting the results and create action plans to expand the workforce quality competencies to coordinate the work of healthcare quality professionals. The NAHQ Navigator will coach and manage the relationship with the clients’ quality leaders and executives throughout the engagement. ??In addition, this individual will identify unmet content and training needs for NAHQ’s educational content developers, as well as provide thought leadership to NAHQ and its members.

Essential Functions

• Design and facilitate all required deliverables to support the Workforce Accelerator client engagements.
• Schedule and coordinate client meetings to facilitate completion of contracted scope of work.
• Adhere to documented NAHQ standards and processes for all client communications and presentations.
• Ensure on-time completion of all assigned client engagements.
• Collaborate with client Point of Contact (POC) to understand client organization structure, corporate and quality strategic goals, and organizational initiatives.
• Analyze the workforce assessment results, identify critical insights as required to develop and present workforce summary reports to the client.
• Create customized Professional Development Plans.
• Prepare and facilitate coaching calls with recommendations and appropriate follow-up.
• Identify and recommend training and content available to meet the identified needs for quality workforce.
• Identify opportunities for enhancements to NAHQ product portfolio.
• Participate and apply thought leadership and NAHQ Intelligence activities, including industry analysis and trends.
• Support new content creation and product development initiatives.
• Achieve positive net promoter scores with clients, as well as drive customer success and retention.

Requirements

• Minimum of 8 years’ experience in healthcare required.
• Minimum of 5 years’ experience in healthcare quality required.
• Master’s degree in nursing, healthcare administration, or a similar field of study, preferred.
• CPHQ (Certified Professional in Healthcare Quality) required within six months of hire.
• Previous healthcare or strategy consulting experience preferred.
• Possess a level of analytical ability to evaluate process improvement goals and initiatives in tandem with the NAHQ Competency Framework.
• Possess a level of experience, gravitas, and credibility to work and communicate effectively with healthcare executives, leadership, and physicians.
• Demonstrated systems thinking capability.
• Open mind with ability to bring a fresh perspective.
• Strong group facilitation and coaching skills.
• Demonstrated level of proficiency in MS Office Suite, specifically PowerPoint, Excel and Word.

Special Skills/Knowledge/Equipment

• Thorough knowledge of the NAHQ Healthcare Competency Framework within the eight Domains and a strong quality background.
• Understanding the complexity of integrating the competencies of the Healthcare Quality Competency Framework into the day-to-day activities of healthcare quality professionals.
• Knowledge of a variety of healthcare organizational structures and the impact quality has on reimbursement, workforce and strategy.
• Utilize data and analytics to provide actionable insights

Recognizing and understanding population-specific differences in healthcare access and health outcomes is an important part of NAHQ’s foundational Healthcare Quality Competency Framework ™. We value and encourage the contribution and inclusion of diverse experiences and perspectives for the betterment of ourselves, each other, and NAHQ as an organization. NAHQ is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law.

PHYSICAL, MENTAL DEMANDS/WORKING ENVIRONMENT

PHYSICAL

Sitting: 80%

Standing/Walking/Demonstrating: 20%

Lifting: Depends on Position – will use proactive safety measures.

Vision: Computer, phone, client interaction.

MENTAL

Goal oriented, fast-paced, with a focus on service excellence. Able to handle multiple responsibilities simultaneously.

TRAVEL

Ability to travel to client sites up to 5-7 times a year.

OFFICE ENVIRONMENT

This position is vital to the success of NAHQ and the person must bring, in addition to professional knowledge, a personality well suited to work with numerous individuals (staff, members, certificants, vendors, sponsors, etc.). NAHQ is a collaborative, innovative, and open environment that asks its staff to be responsible for multiple programs, utilizing a variety of skills.

NAHQ retains the right to change or assign other duties to this position. This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position nor does it constitute a contract of employment. In addition, percentages allocated to essential functions are subject to change at the supervisor’s discretion. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor; subject to reasonable accommodations.