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Department: ITS

Location: Ocean Campus - 50 Frida Kahlo Way

Application Type: Permanent Exempt, Full-time (40 hours), Full-year (260 days) position. This position is excluded from the Charter for the competitive civil service examination process and shall serve at the discretion of the Appointing Officer.

Salary Range: (Steps 1 - 5) $47.7457 - 57.9958 hourly

$99,311 - $120,631 annually

Under the direction of the ITS Network Manager this position will provide support for daily management, implementation, troubleshooting and maintenance of network and communications systems; perform staging, installation and support of equipment; provide problem identification and resolution, act as liaison with vendors for problem escalation, diagnosis and resolution of IT problems; define, document and implement guidelines and operational standards; and ensure optimal network performance.

• Perform hands-on implementation and support for approximately 175 network switches and routers.
• Configure network and communications services for new and remodeled facilities.
• Support use of Virtual Private Networking (VPN)
• Utilize network management tools to monitor network activity across all CCSF Campuses and Centers.
• Perform ongoing review of contingency plans to include replacement parts and respond to outages in a timely manner.
• Update network support documentation and diagrams as needed using Visio.
• Configure, install and provide ongoing management of Cisco-Meraki Wi-Fi Access Points. Assist with Wi-Fi client support as needed.
• Provide technical support and maintenance of Alcatel-Lucent VoIP telephone system.
• Document and maintain fiber and copper cabling systems. Identify new cabling solutions and coordinate vendor installation services.
• Onboard and offboard employee network services following appropriate standard operating procedure.
• Collaborate with other members of the ITS Department for technology projects.
• Learn and apply emerging technologies as necessary to perform duties in an efficient, organized and timely manner.
• Perform other related duties as assigned.

Minimum Qualifications:

Education:

Requires an associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience:

Three (3) years of experience performing analysis, installation, and technical support in a network environment.

Note: One year of full-time employment is equivalent to 200 hours. (2000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Substitution:

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

SUPPLEMENTAL INFORMATION

Essential duties require the following physical skills and work requirements: Some positions may require sufficient strength and coordination for lifting, pushing, pulling and/or carrying the weight of computer equipment. May require bending, stooping and/or crawling in order to install or repair computer or printer cables. May require hand/eye coordination and manual dexterity for semi-skilled movements such as, taking apart casings, installing parts, reconnecting computers and data entry. This position may be required rotational, shift, and overtime work.

Desirable Qualifications:

• Excellent customer service skills.
• Strong communication and problem-solving skills.
• Ability to interact with customers over the telephone and in-person in a pleasant and courteous manner.
• Ability to work independently with minimum supervision.
• Experience with common network configuration tasks.
• Experience with Voice-over-IP telephone systems.
• Experience with Wi-Fi implementation and support.

APPLICATION PROCEDURES

To be considered for this position, the following materials MUST be submitted by the filing deadline. Substitutions of the required documents are not permitted. To upload these items, please attach using the "Additional Attachments" function within the application process. Applications filed without the required documents will be rejected.

• Cover letter expressing your interest in the position, specifically indicating how you meet the Minimum and Desirable Qualifications as listed in this announcement.
• Current Resume
• Copy of all relevant transcripts and certificates if applicable.

Verification of Education: Verification of qualifying education must include copies of transcripts, diplomas or certificates posting your degree(s) and Major(s). If verification cannot be obtained, the applicant must submit a signed statement with the application explaining why such verification cannot be obtained.

Requests for waiver will be considered on a case-by-case basis. Foreign degree(s)/coursework used as qualifying to meet minimum qualifications must be evaluated by a foreign degree evaluation services organization, before an application can be processed. Please contact the CCSF Human Resources Department at (415) 452-7660 for evaluation sources. Failure to submit the required verification or request for waiver with the application at the time of filing will result in rejection of the application.

Verification of Experience: Verification may be requested at any time during this recruitment and selection process. If requested, verification of experience needed to qualify must be submitted on the employer’s letterhead and indicate the name of the applicant, job title, dates of employment, hours/week, and duties performed and must be signed by the supervisor and/or appropriate company representative.

Verification of experience may be waived if impossible to obtain. The applicant must submit a signed statement with the application explaining why verification cannot be obtained. Waiver requests will be considered on an case-by-case basis. Failure to submit the required verification or request for a waiver at the time of verification is requested may result in the rejection of the application.

Selection Procedure/Conditions of Employment

Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine applicants’ qualifications. Only those applicants who most closely meet the needs of the Department will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

New Hires: As approved by the governing Board of the San Francisco Community College District, beginning October 1, 2021, City College of San Francisco requires that new and current employees, students, and business partners participate in the COVID Safety Campaign. All parties entering CCSF facilities must demonstrate proof of COVID vaccination in compliance with current CDC and SFDPH guidelines. New hires must submit documentation for verification to the Human Resources Department.

ADA Statement: Applicants who require a reasonable accommodation to participate in this hiring process should contact the Title 5/EEO/ADA Compliance Officer at 415/452-5053 to make the necessary arrangements. Please be aware that verification of a covered disability under the ADA may be required.

Benefits: Additional Days Off with Pay. As stipulated in the appropriate bargaining agreements and board resolutions, Classified employees working full-year (260 days/year) work schedules are granted, as paid days off, the days between Christmas Day and New Year’s Day, as well as an additional five (5) paid days off during spring break. Eligible school-term-only (STO) employees who are not scheduled to work the designated days between Christmas and New Year’s Day shall be granted three (3) paid days off to be scheduled by mutual agreement between the employee and supervisor. Eligible school-term-only (STO) employees who are not scheduled to work the days designated as Spring Break will not be paid for these days off.

New employees hired on or after October 1, 2013 will contribute 2% of salary to the San Francisco Retiree Health Care Trust Fund (RHCTF).

EEO Statement: It is the policy of the City College of San Francisco to provide all persons with equal employment and educational opportunities regardless of race, color, ancestry, national origin, ethnic group identification, religion, age, gender, marital status, domestic partner status, sexual orientation, disability or AIDS/HIV status, medical conditions, gender identity, or status as a Vietnam-Era veteran. These categories specifically include status as a lesbian, gay, bisexual, transgender, or questioning person in any District program or activity. For further information, contact the Title 5/EEO/ADA Compliance Officer at (415) 452-5053.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.