Job description

About Lake Nona Wave Hotel

Celebrated as ‘the Living Room of Lake Nona,’ Wave Hotel opened in December 2021. Our luxury lifestyle hotel is at the very heart of one of the most innovative communities in the country. Infusing intuitive technology, access to unique wellness programs, and truly inspired restaurant and bar concepts Lake Nona Wave Hotel is an unexpected destination for guests from around the World. Discover a different side to Orlando that is anything but make-believe.

About CoralTree Hospitality

Our team members are the true soul of our company. We think differently. About travel, but also about the ways in which we deliver on our promise to engage, delight, awaken and challenge our team members as well as our guests. We are deeply committed to the foundation of core values that mold our interactions with everyone we encounter – our guests, our clients, our team, and our communities. We create engaging, impactful environments that connect people and places, awaken the spirit, and allow team members with talent, integrity, and heart to thrive. We believe our team members are the true soul of our company. We invite you to join us on this journey.

Job Overview:

Provide friendly, efficient, and hospitable service at the front desk. Provide efficient and friendly check-in and check-out service. Run the night audit process through the PMS system.

Essential Functions:

· Provide exceptional guest service in a positive and clear speaking voice, listen attentively to understand requests.

· Verify and swipe credit cards for authorization using electronic acceptance methods.

· Handle cash, make change and balance an assigned house bank.

· Post charges to guest rooms and/or house accounts as needed.

· Retrieve messages, mail, and facsimiles for guests as requested.

· Research and perform revenue audit functions.

· Upon completion of the audit, input information into the general ledger system.

· File paid invoices in night audit packs.

· Research and respond to charge inquiries on a timely basis.

· Send copies of guest folios on a timely basis via fax or mail.

· File registration cards in suite number order.

· Notify guests of incoming faxes using the message function on the computer.

Qualifications:

· High school graduate.

· One year of Hotel Night Audit or relevant experience.

· Fluency in job-related English, both verbal and non-verbal.

· Provide legible communication and directions.

· Compute basic mathematical calculations (add, subtract, multiply and divide numbers).

Working Environment/Physical Demands:

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

· While performing the duties of this job, the team member is regularly required to walk, and stand, 8+ hours per day.

· The team member may be asked to use hands and arms to reach, carry, pull, and lift up to 25 lbs.

· The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount

Schedule:

• Holidays
• Night shift
• Weekend availability

Work Location: In person

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