Job description
Job Description:
Air General, a national cargo handling company, is seeking Office Agents for our Louis Armstrong New Orleans (MSY) This office position has a focus on customer service, data entry and strict adherence to safety and security procedures. Competitive salary and benefits (see below for details). If you are interested in a career with an aggressive industry leader, rather than just a job, please consider joining us.
Job Responsibilities include:
Air General, a national cargo handling company, is seeking Office Agents for our Louis Armstrong New Orleans (MSY) This office position has a focus on customer service, data entry and strict adherence to safety and security procedures. Competitive salary and benefits (see below for details). If you are interested in a career with an aggressive industry leader, rather than just a job, please consider joining us.
Job Responsibilities include:
- Prepare statistics and reports, as required by customer, and distribute to all relevant parties.
- Maintain logs, files, and statistics as required.
- Provide details about shipments or handling incidents, which may result in future claims.
- Make accurate and timely data entries.
- Bring any customer issues to the attention of a supervisor.
- Prepare documentation for tracing action, perform follow-up, and keep customer informed of progress.
- Provide customers with information concerning the status of their shipments.
- Review and handle all messages requiring immediate responses or special handling. Liaise with supervisor as required.
- Deposit customer funds regularly, in accordance with customer requirements.
- Survey all work and office areas for neat, clean, and orderly conditions, including all back offices. Areas must be free of debris and any other work safety hazards.
- Challenge unauthorized persons entering non-public areas and report the incident to a manager.
- Adhere to all Air General safety and security procedures, and immediately report any discrepancies to a supervisor or manager.
- Use proper telephone etiquette; answer phones within 4 rings.
- Check daily briefings.
- Perform any other duties as directed by the managers
Requirements:
- Must be able to pass all pre-employment screenings, background checks, and government security background checks
- Must be able to pass a drug test
- Must be flexible regarding days and times willing to work
- High school diploma or GED preferred
- Must possess a valid Drivers License
- Must have basic computer skills
- Must be at least 18 years of age
- Must possess the ability to read, write, fluently speak and understand the English language
- Must be available to work overtime and on occasional nights, weekends,
Benefits Offered:
- Medical, Dental, Vision, STD, LTD, etc.
- Paid Time Off and Sick Time
- 401(k) Retirement Plan and Roth after 6 months, company match after 1 year
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Life Insurance
- Scholarship Program
- Company Loan Program
- Paid Parental Leave
Air General is a US based nation wide Air Cargo and Ocean Cargo handling company, as well as a provider of Passenger and Traveler Services. Our customers are the world's major International and Domestic Airlines. Air General is dedicated to providing quality cargo handling and transportation logistics services in North America at major US Airports.
If you'd like to learn more about the Air General family please visit the link below and explore our videos!
https://www.airgeneral.com/ourstory
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