JOB TITLE: Youth Worker

EMPLOYMENT TYPE: Per-diem

SCHEDULED HOURS: As Needed,

PROGRAM/LOCATION: Front Office Northeast, Willimantic and Danielson

ABOUT THE PROGRAM: FRONT OFFICE NORTHEAST

To provide support to staff in a fast paced setting providing services for clients with severe and prolonged mental illness.

By:

• Assuming the clerical/administrative support duties and responsibilities that are needed for working with agency direct care staff.

DUTIES & RESPONSIBILITIES:

Provides support of staff providing direct care functions and in concert with the administrative support team.

• Responsible for appointment scheduling and answering main telephone line in a busy clinic to assist physicians, therapists/extensive contact with clients and staff to coordinate appointments, supervision and meetings with multiple staff members.
• Assists patients with questions and requests.
• Triage clients to handle crisis situations that occur both with clients on the phone and in person. Acts as liaison with doctors and other providers when patient crisis occurs.
• Collects client self-pay fees, co-pays and rent payments.
• Assists new clients who have questions regarding available services. Refers clients to Assessment Center or Open Access.

Maintains documentation and other methods of communication to maintain quality services.

• Maintains therapist and providers schedule. Responsible for changes to schedule as necessary/assists staff with locating available rooms on short notice.
• Processes paperwork that needs to be reviewed by clinic staff. After paperwork has been reviewed ensures that paperwork is copied, scanned, mailed and filed as appropriate.
• Prepares miscellaneous correspondence for clinic staff.
• Maintains contact list.
• Prepares records for forwarding to other providers.
• Assists with tracking insurance authorization and preparation of forms.
• Verifies insurance for clients presenting for appointments.

Additional Duties and Responsibilities

• Assists with answering of main telephone lines and processing of calls/answers telephone calls from satellite offices when phones are on ‘roll-over’.
• Maintains office in a neat and organized manner, completes filing, faxing and copying requests as needed.
• Distributes daily mail
• Maintains petty cash for staff.
• May perform other assignments and duties as area require.

QUALIFICATIONS:

Education: High School diploma or equivalent required.

Experience: Previous experience in an office or customer service setting required.

Licensure/Certification/Registration: Valid driver’s License

COMPENSATION:

$15.00/hour

• Our per diem and fee for service positions offer a flat hourly rate.

CHR is committed to fostering an inclusive culture that respects differences and honors the experience of our diverse staff. We encourage women, members of ethnic minorities, LGBTQ+ individuals, people with (dis)abilities, and veterans to apply.