CertaPro Painters is a leader in the residential and commercial painting industry. We are a professional painting contractor specializing in beautifying homes and buildings; interiors, exteriors, commercial, offices, and condominiums. Our success has been built on the foundation of delivering certainty to our customers – certainty of a job well done. We focus on the details of every project and most importantly, we focus on our clients.

We are looking for an energetic team player committed to the execution of daily and long-term customer service and business objectives of our company as an Office Manager. Fostering lasting relationships is at the heart of what we do at CertaPro and is influential in laying the foundation for success in our business. If you enjoy interacting with customers and have a sincere interest in providing impressive customer satisfaction, we may be an organization where you can flourish! Our Office Manager position is a challenging, evolving, and rewarding position where you will wear many hats and have the ability to influence multiple sectors of our organization.

RESPONSIBILITIES

• Scheduling
• Managing the production schedule and assign painters to projects
• Managing customer communication after the sale
• Ensuring non-sales related aspects of projects are complete and ready for production, including assisting customers with color selection, HOA approvals, and other potential projects delays
• Determine quantity and order paint for projects
• Work closely with Sales Associates to understand all aspects of jobs
• Hand off jobs to painters when Sales Associates are not available
• Ensure painters provide daily updates on current painting project
• Track paint, materials, equipment, painter hours and purchases. Cost jobs and bill customers
• Invoicing and job costing
• Monitoring of production staff
• Priority management
• Problem solving
• Conflict resolution

QUALIFICATIONS

• Advanced education degree, coursework, or tech school a plus
• Strong verbal/written skills, to include proof-reading and basic math skills
• Excellent interpersonal and leadership skills
• Supervisory/management experience
• P&L experience
• Exceptional customer service skills
• Strong computer and internet skills