Families Forward, a Fedcap program, in Biddeford, ME is looking to hire a full-time Office Secretary / Administrative Assistant to provide exceptional customer service to our program participants.

This customer service position in human services earns a competitive wage. We provide superb benefits, including medical, dental, vision, a flexible spending account (FSA), a 403(b) plan, an employee assistance program, a future mom's program, and life insurance.

Are you kind and compassionate? Do you want the opportunity to gain valuable office experience? Would you like to join a respected human services nonprofit that's passionate about serving its community? If this sounds like you, apply today to join our nonprofit!

QUALIFICATIONS FOR AN OFFICE SECRETARY / ADMINISTRATIVE ASSISTANT

• Bachelor's degree OR equivalent experience
• Demonstrated track record for providing exceptional customer service
• Valid driver's license

Fluency in Arabic, Portuguese, Somali, French, or Lingala would be a plus, but multiple factors will be taken into consideration. Do you have excellent verbal and written communication skills? Can you maintain a positive and professional attitude? Are you highly organized and attentive to detail? Can you handle confidential information with discretion? Do you work well both independently and as part of a team? If yes, you might just be perfect for this customer service position with our human services nonprofit!

ABOUT FAMILIES FORWARD

Founded in 1935, the Fedcap Group is the parent company of a growing number of top-tier nonprofit agencies dedicated to serving over 300,000 children and adults each year across the United States and the United Kingdom. Families Forward was created to meet the needs of the people in Maine. We're a human services organization committed to helping individuals obtain long-term economic well-being. We work hard to provide access to employment, training, education, and community resources.

Nearly 60% of our staff have lived in Maine for over 20 years. "Mainers" to the core, our team models the strong work ethic and integrity our state is known for. We value each and every employee! This is why we provide competitive compensation, robust benefits, and plenty of opportunities for personal and professional growth.

A DAY IN THE LIFE OF AN OFFICE SECRETARY / ADMINISTRATIVE ASSISTANT

As an Office Secretary and Administrative Assistant, you play an essential role in serving as the face of our nonprofit. You warmly greet each visitor and capture daily participant attendance. Using our Fedcap CARES system, you run reports and use that data to plan daily tasks. You answer and direct calls, scheduling appointments for participants as needed. You also conduct calls or mail outreach letters to program participants who've missed appointments, orientation, or other activities.

In addition, you collect and timestamp documentation provided by program participants. You mark participant attendance for internal and external activities as well as identify and order needed office supplies. If you need to step away, you ensure the reception area is covered to greet guests and answer phones. You always maintain a positive and professional demeanor to make participants and visitors feel welcome. Your hard work and hospitality keep our customers satisfied with our nonprofit, and it brings you great fulfillment to know you serve in such an important role!

WORK SCHEDULE FOR AN OFFICE SECRETARY / ADMINISTRATIVE ASSISTANT

This full-time customer service position in human services works during the day.

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this office job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 04005