Job description
Acara Solutions is seeking a direct hire Order Entry/RMA Coordinator for a manufacturing representative in Amherst, NY. The ideal candidate has experience in purchasing, order entry, or a similar position requiring attention to detail.
Responsibilities and Duties:
- Enters appropriate customer order information into the computer system in an efficient and accurate manner
- Review's customer purchase orders/order documents for accuracy and completeness and notifies responsible party if information is inaccurate or incomplete
- Processes requests for return materials and notifies appropriate personnel when necessary to include
- Contacts requestor for clarification or missing information as needed
- Contacts vendors for RMA (Return Material Authorization) information when needed, consolidates returns for maximum return credit
- Processes appropriate paperwork for materials returned without an RMA
- Verifies factory order acknowledgements match purchase orders, investigates discrepancies and contacts appropriate personnel for corrections
- Receives and responds to customer inquiries in a prompt and courteous manner
- Assists other departments as needed
- Performs various clerical duties
- Prints and reviews open order reports and investigates unbilled orders
- High School diploma or general education degree (GED)
- 2 or more years of purchasing, order entry, or a similar position requiring attention to detail.
- Perform basic math functions with accuracy and consistency (add, subtract, multiply, divide, percent, decimals, fractions)
- Have excellent computer skills with proficiency in Excel, Word, and Outlook and operate basic office equipment (printer, copier, phone, calculator)
- Strong time management and organizational skills with the ability to work well under pressure, deadlines, and rapidly changing priorities
- Communicate effectively with others, especially with colleagues and supervisors.
- Ability to work independently and as part of a team
Preferred Skills / Qualifications:
- 2+ years of previous order entry experience
- Be creative and flexible, with a no task is too small attitude and willingness to learn and contribute
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct, and Aleron's strategic partner, SDI) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
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