OUTDOOR PURSUITS ATTENDANT

JOB DUTIES:

• Greet all members in a timely and personable manner
• Provide courteous, prompt, and sincere attention to members, guests, and staff
• Maintain appropriate relationships with members, guests, and staff
• Validate member or guest status and ensure waiver is current
• Validate member or guest status and provide wrist bands for appropriate access
• Execute facility opening, in-shift, and closing procedures to completion in an efficient manner
• Assist with general facility organizational standards
• Maintain appearance and cleanliness of bathrooms and towels
• Assist with providing outdoor pursuits schedule information to members, guests, and associates
• Assist members in registration for outdoor exploration events
• Assist in boat rental process and demonstrate safe boating procedures
• Help fuel, clean, cover, uncover, prep and maintain all watercraft and boats
• Help to sell and market all outdoor pursuits activities
• Demonstrate proper usage of all equipment with a well-informed, invested approach
• Brief all participants on safety standards during each visit to the Surf Shop
• Provide certified lifeguard supervision of the Beach Club slide pool, consistently enforcing all safety rules and regulations in a polite manner
• Test chemical levels of both onsite pools daily, record measurements in log book provided, and immediately notify management of any imbalances that exceed safe and appropriate standards
• Attend to Member accidents in a comforting manner, coordinating emergency services if the situation requires, and submitting proper documentation following the incident
• Maintain appearance of Beach Club, Surf Shop, and beach – to include raking, picking up debris and trash, leaf blowing, towel folding and resupply, and arranging furniture
• File waivers alphabetically by the end of each shift
• Maintain personal appearance, to include appropriate clothing and shoes for the shift
• Assist in administrative tasks pertaining to the Surf Shop and Beach Club operations
• Lead, plan, and/or deliver outdoor programs to include kayak and paddleboard tours, hikes, instructional classes, and private events
• Maintain a positive attitude and work ethic
• Look for needs during slower hours; predict and be proactive about what is needed during busy hours
• Be prepared to give hands-on instruction of appropriate kayak and paddleboard techniques, if required
• Rotate between Surf Shop, beach and dock areas
• Perform other duties as assigned
• Uphold the standards, procedures, and Cliffs core values in the presence and absence of supervision
• Continually build knowledge of flora, fauna, regional history, and other information pertinent to exploration events
• Be willing to work most weekends and holidays

BACKGROUND/EXPERIENCE:

• First-Aid/CPR/AED certification required
• Lifeguard certification required
• Boating license/experience preferred
• Wilderness First-Aid certification preferred
• Ability to multi-task in a fast-paced environment
• Ability to problem solve to ensure member satisfaction
• Must be willing to learn new skills

PHYSICAL REQUIREMENTS:

• Must be able to stand throughout a work day
• Must sufficiently perform duties through periods of prolonged sun exposure and high temperatures
• Must be able to lift and carry 40 pounds for moderate distances
• Must be flexible in schedule availability