PAP Clinic Coordinator
Full Time
Boulder, CO 80301
$18 - $20 an hour
Posted
Job description
Colorado Sleep Institute
JOB TITLE: PAP Clinic Coordinator
JOB TITLE: PAP Clinic Coordinator
LOCATION: Boulder, CO
FULL TIME POSITION: Monday - Friday, 8AM to 5PM
COMPENSATION: $18.00 - $20.00 per hour
BENEFITS: medical, dental, vision, matching 401K, PTO.
SUMMARY:
This position provides support with the daily activities of the PAP Clinic in accordance with the tasks, duties and functions listed below. Projects a professional company image through in-person and phone interactions and provides excellent customer service
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following.
DME Resupply Program
COMPENSATION: $18.00 - $20.00 per hour
BENEFITS: medical, dental, vision, matching 401K, PTO.
SUMMARY:
This position provides support with the daily activities of the PAP Clinic in accordance with the tasks, duties and functions listed below. Projects a professional company image through in-person and phone interactions and provides excellent customer service
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following.
DME Resupply Program
- Monitor and respond to patient PAP resupply orders through ‘Well’ texting or spreadsheet for emailed orders.
- Monitor and work auto-ship resupply bucket
- Dispense supplies in-office as necessary for on-site resupply requests
- Properly record requested supplies
- Order DME supplies through ResMed online store, Respironics or Fisher and Paykel and/or ship from the office when applicable.
- Create delivery ticket for supplies shipped or dispensed.
- Update and recycle supply cases and update resupply date in Athena Quickview
- Ensure proper date of service for all shipped supplies based on frequency limitations, as dictated by insurance.
- Verify insurance eligibility and demographic details.
- Ensure current insurance authorization on file for supplies prior to shipping or dispensing
- Ensure recent, compliant CPAP data download on file per insurance policy
- Ensure that DME order and clinic notes are up-to-date
DME Inventory
- Responsible for weekly recording of DME inventory
- Responsible for putting away DME inventory upon arrival
- Responsible for daily cleaning, organization and upkeep of DME inventory
U-Sleep & Airview Program
- Input patients into U-Sleep & Airview
- Manage U-Sleep notifications and reach out to patient either by phone or text when applicable
Equipment Returns and Troubleshooting
- Coordinate RMA’s (Return Merchandise Authorizations) for DME
- Assist in troubleshooting patient questions/concerns and ensuring resolution, escalating to a vendor, clinician, manager, etc. as necessary to do so.
Oral Appliances
- Coordinate shipment of dental molds to the manufacturer
- Ensures receipt of oral appliance prior to the patient’s delivery appointment
Patient/Vendor Inquiries and Communication
- Answers phone calls and responds promptly to voicemails
- Responds promptly to patient inquiries through “Well” texting
- Responds to and follows-up on patient cases in a timely manner
- Documents all interactions with- or pertaining to the patient in patient’s medical record.
Additional tasks, projects and duties as assigned
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