Come be a part of something bigger!

Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesn’t love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details

Willows Lodge is nestled on five landscaped acres bordering the Sammamish River in the heart of Western Washington’s wine country. Our intimate, award-winning hotel allows our guests to experience the Northwest's greatest escape. The deep comfort of rooms and suites with fireplaces and soaking tubs, an award-winning restaurant with a wine cellar to match, a world-class spa, and the friendly, attentive service that makes us a perennial favorite of Conde Nast Traveler and Zagat readers.

What you will have an opportunity to do:

Job Summary

Deliver a personal luxury experience, make memories, and inspire stories.

Job Responsibilities

Greet guests at the door and in the lobby.

Assist with luggage and perform other valet duties when needed.

Register guests into property management system.

Troubleshoot and problem-solve guest customer problems, following established guidelines.

Use proper mail, package, and message handling procedures.

Conduct cash transactions, counting and providing change as necessary.

Thoroughly understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Obtain a house bank and keep it balanced at all times.

Coordinate room status updates with housekeeping department by notifying housekeeping of all late check-outs, early arrivals, and special requests.

Post transactions to guest accounts.

Inspect Lobby and Front Desk for cleanliness and appearance. Keep work area clean and organized.

Maintain up-to-date knowledge of Lodge services, products, and procedures.

Provide information in response to guest inquiries about the hotel area, tourist attractions, directions, etc. Accommodate all possible requests, i.e. dinner reservations, taxi, etc.

Answer incoming telephone calls within first three rings.

Perform check-out process and post final charges.

Support, maintain, and participate in other duties as determined necessary by supervisor.

Make reservations according to hotel standards.

Deliver packages and amenities to guest rooms.

Read and document important guest incidents.

Valet guest cars.

Compensation & Benefits

• Hiring wage range: $23.00 - 23.50/Hour + Tips + Service Charge

• Eligible for 401(k) retirement plan with employer match following 1 year of service under our existing plan

• 5.5 days of PTO accrued in the first year based on an employee working 20/hours each week

What are we looking for?

Qualifications:

• High school diploma or equivalent.
• A strong desire to make an impact on other people
• An engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays
• Previous hotel experience preferred

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.