PURPOSE OF JOB:

This position is primarily responsible for effectively operating our multi-line phone system, greeting customers and other business contacts, and being a professional source of information and service to others. Assists customers in setting service appointments or locating the proper personnel. Also provides general administrative support functions, as directed by Management.

This part-time hourly position's normal work schedule will include weekday evenings and working every other Saturday.

JOB DUTIES:

Answering Inbound Calls

• Operate multi-line phone system in a pleasant, efficient, and professional manner.
• Answer inbound calls and forward to the appropriate person or department as requested.
• Provide general information and answer questions as needed for customers.
• Take and deliver thorough messages to the appropriate party when needed.

Filing Documents

• Maintain filing on Closed Service Repair Orders and Closed Part tickets.
• Retrieve filed documentation as requested by management or other authorized personnel.
• Track materials removed from files to ensure that borrowed files and documents are returned.
• Perform general clerical and office duties, such as:
  • Operating office machinery
  • Processing mail
  • Securing documents
  • Ensure proper document filing

General

• Prompt and regular attendance.
• Perform other appropriate duties as may be assigned by Management.
• Travel as business needs may require, generally expected to be minimal.

Quality & Continuous Improvement

• Personally commit to quality in all aspects of work.
• Provide World Class Customer Service for internal and external customers.
• Participate in and promote the established Quality Improvement Process (QIP) for continuous improvement.
• Participate on teams to research, measure, and correct problems and to strive for process improvement.
• Communicate and exemplify the Company's Mission Statement, Vision Statement, Values, and Philosophy.

Part-Time Employee Benefit Options Include:

• 401(k) Retirement Savings Plan with Company Match, including Roth option
• Employee discounts on automotive purchases and service
• Discounts on qualifying Verizon and AT&T mobile plans and equipment

This does not necessarily list all responsibilities, duties, requirements, or efforts associated with the job. While this list is intended to be an accurate reflection of the job, the company reserves the right to review and modify as circumstances or business needs require.

QUALIFICATIONS:

Education:

• High school diploma/equivalent is minimally required.

Experience:

• Previous experience handling multi-line telephone system is preferred.
• Previous experience representing a business, in person and via telephone, to large corporations as well as individual customers.

Other Knowledge, Skills, Abilities & Competencies:

• Ability to communicate and maintain a professional demeanor.
• Strong customer service orientation and mindset.
• Strong business, social, interpersonal, public relations, and communication skills.
• Must maintain professional appearance.
• Must maintain confidentiality of customer-related and business-related information.
• Must be proficient with Microsoft Word and Excel.
• Strong work ethic and positive attitude.
• Highly organized and task oriented with strong follow-up skills.
• Must possess and continuously maintain a valid drivers license with an acceptable driving record.