PATIENT ACCESS SUPERVISOR - ED REGISTRATION
Full Time
Fayetteville, NC 28304
Posted
Job description
Work Type: EXEMPT
Work Schedule: NIGHTS
Location: CAPE FEAR VALLEY MEDICAL CENTER
Position Summary:
Supervises and coordinates the planning, organizing, directing, and controlling of the daily operations of patient access areas. Helps provide guidance for quality performance and the importance of data integrity. Coordinates staff development with departmental education coordinator and preceptors. Ensure compliance with all Joint Commission, CMS, and other governmental standards for Patient Access Processing.
Knowledge, Skills, and Abilities:
5 years supervisor experience or its equivalent within a hospital or medical office setting required. Medical Terminology. Must type 45 words per minute. Ability to coordinate staffing and other supervisory activities required. Ability to work unsupervised. Proficient in MS Office applications required. Critical thinking skills and ability to problem solve and multi-task required. Must be multi-skilled with the ability to appropriately handle complexity and stress with the changing needs of the patients, families, visitors, and the Health System. Knowledge of insurance and collection of payments required. Excellent verbal and written communication skills are required. Demonstrated customer service skills to a variety of customers from different cultural and economic backgrounds preferred. Ability to maintain current knowledge in all applications requires ability to maintain skill set in all registration applications, functions, and responsibilities.
Required Education, Licenses, and Certifications:
- High School Diploma or GED
- CERTIFIED HEALTHCARE ACCESS ASSOCIATE
Or within one year of employment - CERTIFIED ACCESS MANAGER
Or within one year of employment
Preferred Education, Licenses, and Certifications:
- Associate's Degree Business Administration
Or Health Services Administration or 5 years of Patient Access Experience.
Must be able to communicate orally, see, and hear to collect information. Must have dexterity to operate office equipment. The incumbent is subject to eyestrain due to the many hours spent looking at a computer screen. Job requires sitting or standing in intervals for long periods of time. The noise level is low to moderate. Answers telephone calls, uses personal computer, and other business machines extensively. Bends, reaches pushes and pulls file drawers to file records and reports. Must be able to transport patients and assist with baggage. Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds.
About Cape Fear Valley Health System
For exceptional healthcare come to Cape Fear Valley Health - where caring employees provide exceptional healthcare to all our patients. At Cape Fear Valley Health, our goal is to improve the quality of every life we touch. To achieve that, our doctors, nurses and staff are committed to excellence in every aspect of the healthcare process. Our values of patient-centeredness, integrity, innovation, teamwork, diversity, and accountability help us create a better experience for every patient, every time. At Cape Fear Valley, our employees and physicians proudly serve a seven-county region of southeastern North Carolina, including Fayetteville, Fort Bragg, Hope Mills, Raeford, Lumberton, Elizabethtown, Clinton, Lillington, Dunn and beyond. Our medical facilities include Cape Fear Valley Medical Center, Highsmith-Rainey Specialty Hospital, Cape Fear Valley Rehabilitation Center, Behavioral Health Care, Bladen County Hospital, Hoke Hospital, Central Harnett Hospital, Betsy Johnson Hospital, as well as several medical offices and specialty clinics spread throughout the Cape Fear region. Since 2017, we have had a graduate medical education program that is home to more than 180 residents and fellows who participate in nine areas of concentration, including Internal medicine, emergency medicine, OB/GYN, general surgery, transitional year, psychiatry, podiatry, cardiology, and child adolescent psychiatry.
Screening Requirements: Drug Screen, Background Check, License and Employment reference verification.
Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity
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