Job description

Sound Relief Hearing Center is a thriving, ethical, and family-owned private practice that is looking to fill a key position that directly impacts our overall success, Patient Care-Coordinator for Fort Collins, CO.

This position would be Monday to Thursday 8 am - 5 pm.

Are you interested in helping one of the millions of Americans who suffer from tinnitus (ringing in the ears), hearing loss, and/or decreased sound tolerance?

Do you thrive in a fast-paced environment and enjoy taking ownership in managing multiple tasks to drive office efficiency and an unparalleled patient experience?

Are you resourceful and do you have an upbeat/can-do attitude?

Are you fulfilled by being in an environment that requires you to adapt to many roles, quickly, seamlessly, and utilizes a variety of skills to drive success?

Would you like to work with a family-owned business that values its employees and patients like they are family?

Are you good at talking with people over the phone and in person so that they feel truly heard and understood?

Do you empathize well with others who are suffering, frustrated, and/or annoyed?

Do you enjoy developing meaningful relationships with the people you work with daily?

Are you looking for a career that is rewarding both personally and financially?

If you answered “yes” to the above, we have the perfect position for you as a Patient-Care Coordinator with Sound Relief Hearing Centers!

The Patient-Care-Coordinator’s responsibilities include:

· Greeting patients

· Answering a multi-line phone system

· Scheduling and confirming patient appointments

· Collecting payment for services

· Maintaining front-office appearance

· Reviewing schedule with doctor(s) to ensure accuracy

· Managing office inventory

· Creating daily reports required by management

· Assisting providers with patient flow

· Shipping and receiving packages

· Assisting staff as needed

· Maintaining patient confidentiality, including HIPAA and practice-specific guidelines

· Maintaining a professional appearance

· Working independently

Qualifications for this position include:

· 3+ years of front office experience in a medical practice is preferred. Extensive experience working in customer service will be considered

· Must be resourceful and able to collaborate; creative problem solver who can actively communicate with peers and leadership

· Computer literate with experience working simultaneously with multiple software applications

· Great phone skills are a must, including the ability to listen, address questions, problem solve, and establish trust

· Ability to diffuse difficult patients using soft skills

· Ability to prioritize and multi-task effectively

Pay: $23-$25/hour, discretionary bonuses, and comprehensive benefits

Job Types: Full-time, Part-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work setting:

• Clinic
• In-person
• Office

Experience:

• Healthcare or Related: 3 years (Preferred)
• Customer Service: 3 years (Preferred)
• Front desk: 3 years (Preferred)

Work Location: One location

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