PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Whittier Hospital, PIH Health Downey Hospital and PIH Health Good Samaritan Hospital, 27 outpatient medical locations, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, women’s health, urgent care and emergency services. The organization is recognized by Watson Health as one of the nation’s Top Hospitals, and College of Healthcare Information Management Executives (CHIME) as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. PIH Health is certified as a Great Place to Work TM. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

The Patient Registration Rep. II performs all tasks related to pre-registration, and registering of inpatients and outpatients including securing and calculating upfront collections with co-pays, and co-insurance in an efficient, accurate and hospitable manner to ensure that patient, physician and hospital needs are met. “Serves as a role model” within the department and throughout the organization, always ensuring patients are first. Required to continue to develop registration and financial counseling skills by learning the fundamental requirements and expectations of the financial counselor role along with the various other jobs within the financial counseling department. Attains and maintains the AAHAM CRCS I certification.

Required Skills

• Must have excellent written and verbal communication skills to communicate effectively with staff, patients, guarantors, insurance companies, and physicians.
• Demonstrated attention to detail; Good English speaking, spelling, reading and Mathematical skills required
• Demonstrate ability to learn quickly, and follow directions as outlined in policies or given by Supervisor
• Strong Computer skills and Knowledge in Word, Excel and ability to maneuvering through multiple screens in a timely manner
• Medical terminology knowledge strongly preferred
• Insurance knowledge preferred
• Ability to multi- task in a fast and high pressured environment
• Stringent adherence to all HIPPA laws
• Excellent organizational and strong interpersonal skills
• Excellent Customer service and phone skills with a background in the medical industry
• Ability to travel to off-site locations (Outpatient only)

Required Experience

• Must have high school diploma or G.E.D.
• One year of experience in a high volume healthcare facility or medical office setting with strong computer and customer service experience is required
• AAHAM CRCS I Certification is required
• Medical terminology strongly preferred
• Insurance and billing experience strongly preferred
• Drivers License; ability to travel to off-site locations (Outpatient only)
• Bilingual Spanish or Chinese (Mandarin) preferred

Beyond the benefits that come with working for the area's leading community healthcare provider – one that also recognizes the need to ensure patient safety and comfort – you'll enjoy an extremely competitive compensation and benefits package. We are an equal opportunity employer and seek diversity in our workforce. EOE M/F/D/V