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Job Summary

Serves as team leader for the physician practice support staff. Supports management in the daily administrative operations of the practice.

Accountabilities

• Provides administrative support for the office, such as answering telephones, coordinating/scheduling meetings and making travel arrangements. - 25%
• Assists in resolving accounts receivables issues such as rejections of claims, charge corrections, billing edits, collections of old balances and other factors influencing collections. - 10%
• Resolves routine problems in business office. - 10%
• Maintains petty cash fund. Submits appropriate documents to the physician practice leadership for reimbursement. - 5%
• Develops and conducts orientation and in-service training for support staff. - 5%
• Reassigns employees as necessary to cover required workload and oversees daily operations of the practice to ensure operational efficiency. - 15%
• Oversees sorting and prioritizing of incoming mail, ensuring that urgent correspondence and time-dated materials are brought to the attention of the management as appropriate for action or response. - 10%
• Responds to non-clinical patient inquiries. Advises patients and/or guardians regarding accounts, researching specific issues when necessary. Advises management on issues of patient satisfaction. - 5%
• Responsible for payroll documentation and processing, as requested by management. - 5%
• Contacts vendors for repair or routine service of equipment. Forwards proposal/quotes to management for approval. - 5%
• Maintains adequate levels of office supplies. - 5%

Minimum Qualifications

• Education - High School diploma or equivalent
• Experience - 2 years related clerical experience in a physician office.

In Lieu of education and experience requirements, 3 years in a lead or supervisory capacity in a non-medical office setting may be considered an equivalent substitution.

Other Required Skills/Experience

• Basic computer skills
• Knowledge of office equipment
• Data entry and mathematical skills

Work Shift

Day (United States of America)

Location

8 Medical Park Rd Richland

Facility

3185 Cardiology 8 Med Park 300

Department

31851000 Cardiology 8 Med Park 300-Practice Operations

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