Patient Service Representative/Office Surgery Scheduler
Edward-Elmhurst Medical Group
General/Surgery

Full-time, DAYs

Location: Center for Health, Elmhurst

Hours: Monday-Friday, 8am-5pm

As a Patient Service Representative, you will serve in the vital role of representing the health system to patients that choose our organization for their healthcare needs.

In this role, you will:

• Greet patients and visitors with a smile when they arrive at one of our facilities
• Utilize the kiosk to help patients with registrations
• Verify all patients are registered with current demographic and insurance data
• Collect payments from patients
• Scan all necessary identification and insurance cards
• Scheduling appointments

REQUIREMENTS: Must be able to multi-task, have excellent verbal/computer skills, type 35-40wpm and have at least one year of office or customer service experience – preferably in a medical setting. Bilingual in Spanish is a HIGHLY PREFERRED.

**This position will also cross train to assist with Surgery Scheduling.

• Schedules based on available time slots, patients' availability, physicians' orders, and type and length of time required to surgery. Attempts to accommodate physicians by scheduling multiple procedures on a single day if possible.
• Reschedules surgical procedures by contacting physicians and surgical center when required due to change in patients' availability, equipment problems, conflicting schedules and the like. Coordinates with surgical center site. Reschedules surgical procedures as soon as possible.
• Collaborates with physician offices from other departments to obtain referrals, medical clearances and pertinent diagnostic and lab test.
• Verifies patient demographics and insurance information
• Forwards documentation to financial counselors for prior authorizations.
• Enters referrals in computer system and sends to Managed Care for authorization.
• Informs patient/family of surgery process and assists with any questions. Defers to clinical staff for clinical questions.
• Contacts referred patients for surgical consults and schedules appointments.
• May perform related clerical duties including typing, photocopying, and filing as time permits or work load requires.

Edward-Elmhurst Medical Group, creating one of the largest healthcare provider groups in the Chicago area.

• More than 650 clinicians including hospital-based and ambulatory providers, and those from Linden Oaks Medical Group
• Nearly 400 physicians representing 25 specialties
• 50 locations serving 26 communities throughout Cook, DuPage, DeKalb, Kane, Kendall and Will counties.