Pediatric Care Management Navigator
Full Time
Brockton, MA 02301
Posted
Job description
BROCKTON NEIGHBORHOOD HEALTH CENTER
POSITION DESCRIPTION
Pediatric Patient Navigator
POSITION DESCRIPTION
Pediatric Patient Navigator
Supervisor: Pediatric Care Management Registered Nurse
$22.00 - $25.00
POSITION SUMMARY:
As an integral member of the Pediatric Care Management Team, you will have the opportunity to make a impact on the lives of pediatric patients and their caregivers living with complex and/ or chronic conditions, many of whom also face multiple barriers accessing care and need support to succeed with achieving health care goals. This position requires flexibility and may vary from day-to-day to meet patients where they are. Outreach methods may vary based on the needs of the organization and may include telephonic or in person in a variety of settings such as but not limited to, the community, home, facility, or health center.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Works under the guidance of the Program Leaders
- Develop and implement outreach plans in collaboration with team colleagues, based on individual, family, and community needs, strengths and resources
- Identify and share appropriate information, referrals, and other resources to help individuals, families, groups and the primary care team meet their needs
- Initiate and sustain trusting relationships with individuals, families, social networks and primary care team
- Use a range of outreach methods to engage individuals and groups in diverse settings
- Share community assessment results with colleagues and community partners to inform planning and health improvement efforts
- Use effective communication skills
- Act as a cultural mediator by educating and supporting providers in working with patients from diverse cultures and help patients and community members interact effectively with professionals to promote health, improve services, and reduce health care disparities.
- Addresses language and cultural barriers to care
- Coaches and guides patient/caregiver to meet clinical goals, including motivational interviewing
- Assists in scheduling appointments
- Work with patient and caregiver to address barriers to care, including completion of Social Determinants of Health (SDOH) screen and assist with insurance applications, food, nutrition benefits, housing applications, coordinating transportation
- Provide care coordination, which may include but not limited to facilitating care transitions, supporting the completion of referrals, and providing or confirming appropriate follow-up
- Helps patient/representative access community and government-based service agencies including completing paperwork for the member.
- Participates in the integrated care team meetings and rounds as required
- Complies with reporting, record keeping, and documentation requirements in one’s work.
- Use appropriate technology, such as computers, for work-based communication according to health center requirements.
- Creates and maintains a comprehensive inventory of local community resources, improving accessibility for patients and providers, and linking patients with the appropriate support services
Desired Skills:
- Demonstrated success in working as part of a multi-disciplinary team including communicating and working with Providers, Nurses, Social Workers, and other health care teams.
- Bi-lingual (preferred)
- Experience working with pediatric patients and families
- Must be flexible and adaptable to change.
- Demonstrate the ability to work independently
- Must demonstrate excellent interpersonal communication skills
- Experience using appropriate technology, such as computers, for work-based communication, according to organizational requirements
- Experience and proficiency with Microsoft Office and online record keeping
QUALIFICATIONS:
- Experience working with Medicaid and/or Special Needs populations , prefer experience with children and families
- Bachelors Level preferred, Pediatric experience preferred
- A valid driver's license
WORKING CONDITIONS:
A busy community health center located in a downtown business district. Occasional long hours may be required.
PHYSICAL REQUIREMENTS:
Physical demands requiring lifting of small pieces of equipment and/or boxes not to exceed 20 pounds. Mostly sedentary, with interoffice walking required. Visual acuity sufficient for frequent reading. Hearing acuity sufficient for holding conversations with or without audio devices.
A busy community health center located in a downtown business district. Occasional long hours may be required.
PHYSICAL REQUIREMENTS:
Physical demands requiring lifting of small pieces of equipment and/or boxes not to exceed 20 pounds. Mostly sedentary, with interoffice walking required. Visual acuity sufficient for frequent reading. Hearing acuity sufficient for holding conversations with or without audio devices.
BNHC is committed to providing a safe and heathy environment for patients and staff. As a condition of employment, employees, to include new hires, are required to be fully vaccinated to include the most recent COVID 19 booster and annual flu vaccines, with the exception of those who have documented medical or religious exemptions, that must be approved by BNHC according to its protocols. Additional vaccines may be required based on the recommendation of the CDC. New hires who are not yet vaccinated for flu or COVID can arrange to be vaccinated on site.
About us: BNHC is a multicultural organization that collaborates with community agencies and residents to provide high quality comprehensive health care. We are committed to health promotion and disease prevention. BNHC began providing services in 1994 in a mobile medical van operating out of a church parking lot. Since then, the center has rapidly grown to provide desperately needed services to low-income and marginalized populations in the greater Brockton area. BNHC is committed to providing care that is responsive to community health needs and is linguistically, culturally and financially accessible. BNHC serves an extremely diverse patient population including Brazilian, Cape Verdean, Haitian, Latino, Portuguese, African American and Caucasian, 77% of whom live in poverty.
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