About us

At bp, we’re reimagining energy for people and our planet. With operations working across almost every part of the energy system, we’re leading the way in reducing carbon emissions and developing more sustainable methods for solving the energy challenge.

We’re a team with varied strengths of engineers, scientists, traders and business professionals determined to find answers to problems. But we know we can’t do it alone. We’re looking for people who share our passion for reinvention to bring a fresh opinion, ambition, and to challenge our thinking in our goal to achieve net zero!

Role Synopsis

Services & Solutions is an internal global HR shared services organisation, responsible for delivering centralised and standardised HR services for bp from a number of geographical delivery centres. Services & Solutions- People Care Advisors are the first point of contact for HR related matters; the team are policy and process experts, dedicated to delivering the best experience.

The purpose of this role is to provide guidance and support to colleagues related to People & Culture policies and processes. The role holder will also perform people and culture transactions and contribute to continuous improvement activities.

Key Accountabilities

• Support full employee life cycle query resolution via live channels e.g. chat and case management. Examples queries include:
  • Life event queries (how to, when, where)
  • Time and attendance queries (how to, what type, when)
  • Reward, performance and compensation queries
  • Coaching line managers through employee relations queries
  • Providing exit guidance
• Use our operating framework and service enabling technologies to manage queries.
  • Create, update, triage and/or resolve cases according to our services commitment
  • Follow defined problem and incident management processes, advance where necessary
  • Proactively seek advice on unclear processes and suggest solutions to problems
  • Evaluate high risk cases/trends and deliver regular updates to leads
  • Implement in-scope transactions in people and culture applications
• Support basic people and culture system(s) navigation
  • Promote the use of self-service
  • Diagnose individual system queries and seek resolution
  • Perform initial investigation for technical issues and triage them to the centralized application support team
• Support proactive project activities
  • Support new joiners, movers and leavers by providing enhanced care services
  • Identify and implement continuous improvements opportunities
  • Support knowledge creation and maintenance
  • Support global change and implementation projects
  • Support cyclical people and culture activities

Crucial Education
Higher education qualification (e.g., A level, high school diploma) or equivalent experience. *Local market variation may apply.
Experience in HR or other shared services environment is preferred

Crucial Experience and Job Requirements

• HR generalist/practitioner or related/equivalent experience
• Problem solving skills demonstrated through experience in case management
• Numeracy & analytical thinking – able to quickly and effectively analyse data to provide business insights
• Risk Management – able to manage ER/IR cases responsibly, identifying, pre-empting and mitigating risk
• Partner focus – Puts the customer at the heart of decision making
• Solution focus – applies judgement and common sense and seeks to identify solutions which will make valuable contributions
• Eye for business – ability to manage the needs of our colleagues in the context of business strategy. Keeps up to date with internal and external context, seeks to understand the relationship between their activity and the bp business strategy

Considering Joining bp?
At bp, we support our people to learn and grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. bp is committed to encouraging an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, and more!

People & Culture

HR Group

No

Negligible travel

United States of America

PEOPLE & CULTURE

People & culture discovers, empowers and cares for brilliant people, and so can you. Together, we can build and enable our ‎culture, emotionally connected leaders and dynamic teams – and help our company achieve its purpose for ‎people and our planet.

Join us and work closely with our business by:‎

• always putting our people first, understanding and responding to their needs, supporting their health, ‎wellbeing and recognising them for great work
• hiring and developing talented people and empowering them to progress
• enabling an inclusive and agile culture, where our teams thrive and add value
• developing emotionally connected leaders who continuously learn, put others first and enable everyone to be at their best
• creating energising workplaces that enable collaboration and innovation.‎

Entry

If you are selected for a position in the United States, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test(and alcohol screening/medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process. The drug screen requires a hair test for which BP must be able to obtain a sufficient hair sample for analysis (~4 cm/1 ½” scalp, or > 2 cm/¾” body – arms & armpits/legs/chest)

As part of our dedication to the diversity of our workforce, BP is committed to Equal Employment Opportunity. Applicants will receive consideration for employment without regard for race, color, gender, religion, national origin, disability, veteran status, military status, age, marital status, socioeconomic background, sexual orientation, gender identity, genetic information, neurodiversity/neurocognitive functioning or any other protected group status. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us or have one of your representatives contact us at PeopleCareHouston@bp.com; or by telephone at 833 478 7480 8am-5pm CST/CDT Monday-Friday.

Read the Equal Employment Opportunity is the Law poster and the poster supplement - for more information about Equal Employment Opportunities. (Spanish version)

BP is an equal employment opportunity and affirmative action employer. View our policy statement