Job description

05.12416

Candidates can be remote working EST hours

Candidates can be remote working EST hours,

• Primary Call Center contact for pharmacies, patients and medical professionals. Programs typically consist of pharmaceutical brand-initiated payment assist solutions such as co-pay cards or vouchers. Call Center Representatives are responsible for fielding requests such as: direct patient reimbursements, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.

Principal Accountabilities:

• A Call Center Representative traditionally provides initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assesses the user's issue and provides first level support for problem resolution.
• Documents information specific to the resolution and escalates unresolved issues expeditiously to the appropriate area.
• Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary.
• Works under moderate supervision and typically reports to the Customer Service Supervisor.

Minimum Education & Experience:

• We require candidates to have a minimum Call Center background of 3 + years.
• HIPPA certified, or experience in claim processing preferred.
• Bi-lingual (English/Spanish) preferred.

Must- Haves (Hard Skills)
- Computer Skills
- Call Center Experience
- Pharmacy Tech Experience (MUST HAVE)

Job Type: Contract

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)

Schedule:

• 8 hour shift

Experience:

• Call center: 1 year (Preferred)
• Pharmacy technician: 1 year (Required)

Work Location: Remote

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