Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Work Location:

• Fully Remote - U.S.

Position:

The Product Application Support Specialist is a customer support position that will be responsible for recording and documenting interactions, problems, and resolutions. Triage requests and send to other staff where appropriate. Update user documentation and frequently asked questions. Work with customers to resolve tickets, following protocols.

Core Responsibilities:

• Research - Evaluate system errors reported by Customers

• Assist with escalations from the level 1 team

• Collaborate with Account Management and Development on Customer efforts and issues

• Collaborate with customers to maintain top issues list

Requirements:

• High School Diploma AND 4 years of professional work experience

• 2+ years of technical support OR product application support experience

• 2+ years of experience handling customer escalations

• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)

Preferred Qualifications:

• Bachelor Degree

• Experience working within the Healthcare IT industry

• Knowledge of PDX/EPS pharmacy software and operating platforms

• Understand HIPAA compliance regulations

• Excellent time management and organizational skills

• Ability to work on multiple tasks simultaneously and meet deadlines while providing quality results

• Excellent verbal and written communication skills

• Experience using Unix

• Experience using SQL

Working Conditions/Physical Requirements:

• General office demands

Unique Benefits*:

• Flexible work environments

• Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets

• Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships

• Employee wellbeing programs and generous health plans

• Educational assistance programs

• US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions

• Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies

• Learn more at https://careers.changehealthcare.com

• • Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.

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Diversity, Equity & Inclusion:

• At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
• Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood Change Healthcare’s Privacy Notice to California Job Applicants Regarding the Collection of Personal Information.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.