Job description
Job Summary:
As the Product Specialist you will be responsible for overseeing the lifecycle of our products, from testing and onboarding to product launching. You will collaborate closely with cross-functional teams, marketing, production and sales, to develop and execute product strategies that align with our business goals and delight of our customers.
Essential Duties & Responsibilities:
- Conducting thorough market research, which may include taking surveys, doing desktop research, sending emails, and making calls, and even attending product launches of rival companies.
- Tracks and analyzes key metrics.
- Answering all product-related questions in a polite manner and addressing queries promptly.
- Planning and assisting with new product releases and events.
- Performing product demonstrations for customers, staff, and other stakeholders.
- Assisting with the development of business plans.
- Identifying new market opportunities and relaying this information to the Manager and other relevant stakeholders.
- Manage product documentation, including user manuals, specifications, and marketing collateral.
- Define and articulate the product vision, roadmap, and strategy based on market insights and company objectives.
- Making helpful product recommendations and suggestions to increase revenue.
- All other duties as assigned.
Desired Qualifications:
- Highschool diploma required
- Bachelor's degree preferred
- Minimum of 2 years of experience in sales and customer service or related field
- Must have intensive knowledge of stringed instruments and their accessories
Benefits:
- 401(k)
- 401(k) Matching
- Medical
- Dental
- Vision
- Life
- Short & Long Term Disability
- Generous PTO
- Employee Discount Program
- Flexible Schedule
To learn more about Shar Music and our Company Culture check out our socials:
- Our Website: https://strings.sharmusic.com/
- Facebook: https://www.facebook.com/sharmusic
- Instagram: https://www.instagram.com/sharmusic_/
- TikTok: https://www.tiktok.com/@shar_music
- Twitter: https://twitter.com/SharMusic_
- YouTube: https://www.youtube.com/c/SharMusicTV
Shar Music is an Equal Employment Opportunity employer. All aspects of employment are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or any other category protected by federal, state, or local law.
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