Responsible for the overall management, planning, scheduling, and implementation of assigned Enterprise Installations. As Project Manager, you will work closely with the Customer to ensure all goals, objectives, timelines, and budgets are achieved with a high degree of accuracy and quality. This is accomplished by directing an agile project team of Sales, Engineers, Procurement, Service, and Finance partners. Project Managers are expected to follow a detailed process flow of every phase of the Project. The Project Manager is responsible for the organization all engineers and sub-contractors involved, orchestrating schedules of all installers, and knowing the purchasing and invoicing details for every project assigned.

Job Description

Responsible for the overall management, planning, scheduling, and implementation of assigned Enterprise Installations. As Project Manager, you will work closely with the Customer to ensure all goals, objectives, timelines, and budgets are achieved with a high degree of accuracy and quality. This is accomplished by directing an agile project team of Sales, Engineers, Procurement, Service, and Finance partners. Project Managers are expected to follow a detailed process flow of every phase of the Project. The Project Manager is responsible for the organization all engineers and sub-contractors involved, orchestrating schedules of all installers, and knowing the purchasing and invoicing details for every project assigned.

Responsibilities

• Taking care of the customer is our foremost priority; communication, delivery and follow through are imperative
• Act as liaison to ensure all complaints, project issues, change requests, and invoicing discrepancies are promptly addressed
• Provide a positive and consistent customer experience for all Dice Communications customers
• Ownership of all customer related interaction and the ability to drive projects and support issues to a timely and effective close
• Adhere to and communicate all Project Milestones
• Responsible for the scheduling of all Engineers, Installers and/or Sub Contractors and holding them accountable to timelines
• Manage Change Order requests
• Utilize resources to improve profitability
• Aid in the development and utilization of Project Metrics
• Act as interdepartmental conduit for all customer facing, installation, and support requirements
• Ensure deliverables are assigned and drive to completion within stated project timeframes
• Hold the installation team accountable to meeting deadlines and updating the service order weekly regarding time reporting, and expense reporting
• Escalate to senior management all project related items with a significant impact to project completion and/or delayed invoicing
• Update service order with ordering details, status changes, installation dates, time frames, travel dates, etc. on a weekly basis
• Adhere to all items within the Project Management template and checklist – thorough knowledge of each aspect of the checklist
• Provide job cost reporting to accounting team upon completion of project

Required Skills

• Strong ability to organize and lead project though each phase of life cycle
• Able to effectively communicate both verbally and written expectations to customers, team members, and management
• Must be a strong problem solver, able to identify root cause and develop solution
• Committed to sharing in team development, defeat, and wins
• Must possess high degree of creativity and flexibility in dealing effectively with people, interpersonal-communication, self-motivation, attention to detail, organizational skills, and follow-through
• Orchestrate weekly project update calls with customers in relation to the installation
• Maintain site documentation: Action Registers, Spreadsheet updates, Meeting Agendas, etc.
• Proven ability to manage multiple projects in a fast-paced environment
• Ability to work independently and efficiently
• Additional duties may be assigned as required

Education/Experience

Required

• Four-year college degree 3 – 5 years of managing multiple complex projects
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Preferred

• Professional certification in project management (PMP)
• Working knowledge of Connectwise (CRM)

Job Type: Full-time

Pay: $65,000.00 – $75,000.00 per year