Scripps Health Administrative Services supports our five hospitals and 19 outpatient facilities, which treat half a million patients annually through 2,600 affiliated physicians.

At Scripps Health, you will experience the pride, support, and respect that has been repeatedly recognized as one of the nation’s Top 100 Places to Work.

You’ll be surrounded by people committed to making a difference in the lives of their patients and their teammates. So, if you’re open to change, go ahead, and unlock your potential.

Join Scripps Health as a Patient Service Representative in our Primary Care call center, assisting with Family Practice, Internal Medicine, and Pediatrics. In this role, you may have any of the following responsibilities:

• Handling incoming patient calls and accurately scheduling appointments.
• Responsible for interacting with patients, payers and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, scheduling, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
• Responds to customer billing and payment inquires, and escalating billing inquiries as needed.
• Verifying, updating, or confirming demographic and insurance information on every patient.
• Successful scheduling includes, but not limited to, exhibiting proficiency in appointment scheduling procedures, accurate documentation and routing of messages, scheduling and confirming appointments according to practice guidelines, entering appropriate insurance, performing Key User duties with minimal errors.
• May be responsible for initiating and validating referrals/authorizations.
• Regularly displays a proactive approach to customer service by listening to the patient, taking ownership of solutions and is able to accurately identify the need to involve leadership in order to resolve concerns.

This is a full time benefited position, primarily working 8 hour day shifts Monday – Friday, with occasional Saturdays. This position is based out of our 4S Ranch Business Services Office in Rancho Bernardo and will have the opportunity to work in a hybrid capacity (several days at home per week) upon successful training and completion of competencies, depending upon organization needs.

Required Qualifications:

• Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
• Excellent communication and customer service skills.
• Strong organizational and analytical skills; innovative with ability to identify and solve problems.

Preferred Qualifications:

• 1 year experience customer service or healthcare/medical office environment preferred.
• Able to adapt, prioritize and meet deadlines.
• Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

Scripps Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, sexual orientation, or gender identity/expression), age, marital status, status as a protected veteran, among other things, or status as a qualified individual with disability.