Requisition #: 229780
Title: Psychiatry Program & Projects Coordinator (Psychiatry Child and Women’s Mental Health OPD)
Department: PSYCHIATRY CHILD OPD CLINIC
Location: UMass Memorial Medical Group: University
Grade: 10
Shift: Days
Status: Non-Exempt
Union: non-union
Hours: 40
Shift Length: 8

Position Summary:

Performs administrative support, coordinates day to day activities and triage functions for multiple adult and child practitioners, as well as projects and/or programs they support.

Major Responsibilities:

• In conjunction with primary coordinator conducts telephone screenings according to established program policies and procedures. Accepts telephone, fax and email referrals and/or documentation from medical providers offices, other agencies, etc.
• Makes appropriate referrals to community agencies according to established guidelines.
• Responsible for patient intake process including, but not limited to registration functions, insurance verifications, co-payment process, and scheduling.
• Gathers necessary medical record and medication information as appropriate.
• Assists in additional required administrative responsibilities as needed including but not limited to patient check in/check out, assisting in creation of documentation for protocols and processes related to MCPAP for Early Childhood and MCPAP for Moms, as well as any additional Department of Psychiatry co-ordinational needs related to direct patient care, indirect patient care and/or educational components relative to the MCPAP for Early Childhood and MCPAP for Moms program.
• Use various software applications for telephone intakes and database application under the guidance of the primary coordinator.

Position Qualifications:
License/Certification/Education:

Required:

• High school diploma or equivalent with additional specialized courses required.

Preferred:

• Associates Degree, in Psychology or Human Services desired.

Experience/Skills:

Required:

• Minimum of three years of related work experience.
• Knowledge of medical terminology, health and wellness and healthcare office experience required.
• Ability to work independently while prioritizing workload. Excellent verbal and written communication skills required. Strong attention to detail and ability to maintain confidentiality.

Preferred:

• Demonstrated expertise utilizing various software applications, including Microsoft Office applications, word processing, spreadsheet, presentation graphics, and database utilization preferred.
• Medical system software, EPIC EMR, and insurance verification software strongly preferred.