GENERAL DESCRIPTION OF POSITION

This position will set up, arrange, and tear down tables and chairs for events; check, accept, and scan pre-purchased printed and/or electronic tickets for entry to Railyard Live events during the concert series season for Friday and Saturday evening performances and occasional Thursday evening performances; be responsible for selling or issuing tickets and issuing pre-purchased tickets via will call; provide excellent customer service through their interactions with guests. Team Leads will be additionally responsible for addressing guest issues, escalating issues to the Venue Manager when necessary, and ensuring best practices and efficient operations are followed by the Event Staff team.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Greet patrons attending entertainment events. This duty is performed daily, about 100% of the time.

2. Collecting and verifying pre-purchased physical or electronic admission tickets/passes at venue entry. This duty is performed daily, about 75% of the time.

3. Selling tickets at venue entry and issuing pre-purchased will call tickets. This duty is performed daily, about 25% of the time.

4. Assist patrons with event information, locating facilities and finding lost articles/persons. This duty is performed daily, about 25% of the time.

5. Inform appropriate supervisor or public safety official in cases of disorderly and dangerous conduct. This duty is performed daily, about 10% of the time.

6. Guide or instruct patrons in case of emergency. This duty is performed daily, about 1% of the time.

7. Prepare venue for opening and reset for closing, including setting up, arranging, and tearing down tables and chairs. This duty is performed daily, about 25% of the time.

8. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

Minimum requirement; general educational background without high school completion, plus 0 to 6 months related experience and/or training, or equivalent combination of education and experience.

Team Leaders must have 2+ years of customer service experience.

WORKING CONDITIONS

Outside working environment, wherein there are disagreeable working conditions part of the time.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the functions of this job, the employee is continuously exposed to outdoor weather conditions. The noise level in the work environment is usually loud.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Highly repetitive, moderately physical. Highly repetitive type of work which requires concentration in the pereformance of tasks for consistent time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is continuously required to use hands to finger, handle, or feel; regularly required to stand for long periods of time, sit, talk or hear; occasionally required to walk, reach with hands and arms. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

All Employment Job Postings

Open

Regular Event Staff: $12.00/hr Team Leaders: $14.00/hour

April 11, 2023 3:22 PM

Open Until Filled