TOWN OF APEX
invites applications for the position of:
RECREATION CUSTOMER SERVICE SPECIALIST

(30 hours/week with benefits)

ABOUT THIS POSITION:

Expected Hiring Rate: $22.82/hr.
Location: John M. Brown Community Center, 53 Hunter Street
Schedule: Rotating Schedule: Week #1 (3pm-9pm Mon.-Fri.) Week #2 (10am-2:30pm Mon.-Fri.) and (8:30am – 6pm Saturdays)
Open until filled. Open until filled; the application review process will start December 19, 2022

WHO WE ARE:
Known as "The Peak of Good Living, the Town of Apex is a rapidly growing Wake County municipality with a current population of 70,000 and was ranked in 2015 as Money Magazine's Best Place to Live in America. Our current workforce is comprised of over 540 full-time employees and over 125 part-time/seasonal staff. Our Human Resources Department - with the support and confidence of Town leadership - is committed to providing best-in-class HR programs for our employees, with a mission to create a culture of empowerment and accountability that maximizes individual and organizational potential. We offer a generous benefits package, and have a highly competitive compensation program. More than that, the Town is an awesome place to work, as evidenced by the 96% job satisfaction rating received in the last employee opinion survey conducted with our employees.

WHAT YOU WILL BE DOING (DESCRIPTION):
In this position, you will perform a variety of responsible public contact and administrative duties in support of
departmental programs and facility activities at the Town of Apex Parks Recreation & Cultural Resources Department.

A SAMPLE OF THE ESSENTIALS (DUTIES & TASKS):

• Assists Supervisor with new hire scheduling, training, orientation and tours; schedules LSE's
  for night and weekend work.
• Manages Dog Park registration process including initial and renewals; develops procedures
  for Dog Park program; updates database software; tracks specialized software issues.
• Takes messages, forwards calls, and assists staff with visitors; distributes mail.
• Accepts and records fees and payments; prepares invoices for vendor payments; performs
  daily center accounting, processes program and rental refunds and prepares bank deposit.
• Operates maintenance software system to alert parks staff to repair and cleaning
  requirements for various facilities.
• Creates and updates program registration, shelter rental and facility rental forms.
• Answers requests for information from customers or the general public who use the Town's
  services; identifies procedures that address needs or refer customer to proper staff
  member; follows-up with customers or other processes to ensure proper disposition.
• Compiles information using standardized forms, procedures, or specific instructions; enters
  information into spreadsheets, data bases, etc.; uses word processing, spreadsheet and
  publishing programs; types letters, reports and other materials; proofreads materials.
• Drafts and creates letters, reports, and other materials; proofreads materials such as
  program guide and publications; creates email blasts.
• Creates records by posting general program activity on established forms, files, and other
  record keeping devices.

Additional Job Duties

• Backs up other clerical or departmental personnel, as needed.
• Performs related duties as required.

WHAT YOU'LL NEED (MINIMUM MUST-HAVES):

Graduation from high school and extensive administrative or clerical experience involving public
contact and document production; or an equivalent combination of training and experience;
graduation from college and some experience working in recreation preferred.

WITH THE ABILITY TO...(KNOWLEDGE, SKILLS AND ABILITIES):

• Considerable knowledge of office practices and procedures, grammar, and punctuation.
• Considerable knowledge of word processing, data base maintenance, spreadsheet data
  entry, and other specific information technology applications.
• Considerable knowledge of department or program policies, regulations and procedures,
  and of recreation programs, procedures and policies.
• Skill in customer service including problem-solving and conflict resolution.
• Ability to utilize on-line registration and data-base programs, to troubleshoot software issues
  and work with program staff on registration and software issues.
• Ability to communicate effectively in person and by telephone.
• Ability to follow oral and written instructions and procedures
• Ability to gather and give information and instructions on departmental programs based on
  inquiries.
• Ability to type and/or enter data with accuracy at the speed required by the particular
  program or position utilizing the services of this role.
• Ability to learn and apply filing and coding systems and to arrange and place records,
  reports, and files into a proper sequence.
• Ability to compile information from data processed or records kept.
• Ability to establish and maintain effective working relationships with the general public and
  other employees.

PHYSICAL REQUIREMENTS:

• Must be able to physically perform the basic life operational functions of standing,
  walking, fingering, talking, hearing, and repetitive motion.
• Must be able to perform sedentary work exerting up to 10 pounds of force occasionally
  and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or
  otherwise move objects.
• Must possess the visual acuity to prepare figures and data, operate a computer, make
  visual inspections, proof work, and do extensive reading.

WHAT WE OFFER:
Not only is the Town "The Peak of Good Living", but it's also a great place to work! We strive to "reach the peak" of being an employer of choice by providing competitive salaries and excellent benefits.

This position includes our 30 hour per week part-time benefits package which includes:

• Medical, dental, vision & life insurance for employees (contact Human Resources for associated costs)
• Contributions to the NC Local Government Pension and NC401k Retirement Plans
• Traditional sick & vacation leave
• Paid parental, caregiver, community involvement, and bereavement leave
• 13 paid holidays plus an additional floating holiday
• Longevity pay
• Tuition assistance
• Expansive wellness program, and more!

KEEP IN MIND:

Providing a safe work environment for our employees is a top priority, therefore all new hires must successfully complete a pre-employment drug test, post-offer functional testing (if required by position), background verifications including references, criminal record and driver's license checks prior to employment. Possession of NC driver's license.

The Town of Apex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, sex, race, color, religion, national origin, disability, political affiliation or marital status, veteran status, or genetic information.