Job description
THUNDER BAY COMMUNITY HEALTH SERVICE, INC. JOB DESCRIPTION
JOB TITLE: Referral Coordinator
SUMMARY: Provides coordination of referrals for primary care sites, ensuring that all referrals remain caught up to date.
Standard Competencies
· Displays courtesy and sensitivity while managing difficult and emotional customer situations. Solicits feedback to improve service and responds promptly to customer’s needs.
· Schedules time off in advance to ensure proper coverage for department. Also begins working on time and works independently throughout the day until it is time to end shift.
· Accepts responsibility for own actions and is able to meet commitments. Asks for help when
· Able to follow policies and procedures while supporting the goals and values of the organization. Also promotes a positive work environment for staff of all departments offering support while working cooperatively with all co-workers.
· Expresses ideas and thoughts effectively. Displays confident communication skills and exhibits good listening. Keeps other adequately informed while selecting appropriate forms of communication.
· Shows a strong initiative and willingness to learn, continually strives to increase personal productivity. Always treats others with respect and consideration as committing to do the best job possible.
Referral Coordination-
· Monitors incoming referral orders via desktop from providers and processes them following TBCHS policy and procedure.
· Communicates patient information regarding referral order including coordination to specialist for appointment date and time.
· Coordination of appointments and any additional requirements for specialized testing
· Processes insurance authorizations
· Notifies patient of appointment specifics following TBCHS protocol.
· Aids as assigned in ongoing tracking and appropriate documentation on referral status to ensure requests are processed in a timely manner.
SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.
EDUCATION and/or EXPERIENCE: High School Degree with two years of Electronic Health Record experience preferred but not required.
CERTIFICATES, LICENSES, REGISTRATIONS: Current BLS CPR certification.
PHYSICAL DEMANDS: Medium
TRAVEL: Travel between sites may be required
*Monday-Friday*
8:30am-5:00pm
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Hillman, MI: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- Medical records: 2 years (Preferred)
Work Location: In person
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