Job description
Regional Director of Operations
CareVet
The Company
CareVet is a network of veterinary hospitals that focuses on acquiring and managing best-in-class hospitals throughout the United States. We look for veterinary practices that are staples of their community. Whether it’s one hospital or a dozen, we focus on the standard of care delivered, the level of engagement from the team and the record of stability. We are building a network of the top hospitals, doctors, and staff.
CareVet’s mission is to provide the very best care for pets. Our approach to veterinary medicine focuses on practice legacy, team, veterinarians, patients, and community.
The Position
The Regional Operations Director will be an integral member of the Operations team and collaborate closely with all departments within CareVet. This individual will report directly to the Chief Operating Officer. Our ideal candidate is an experienced leader with multi-site management experience, preferably in a veterinary setting. They will be an influential, engaging leader who is motivated to develop and empower Hospital Managers and District Managers to create fulfilled, profitable, and overall successful teams. Are you eager to have a positive impact within an innovative, growing organization? Join us in our mission by applying today!
Specific Responsibilities
- Full accountability for a region of CareVet Hospitals
- Oversee financial, P&L, and budget management
- Diagnose particular areas of challenge and opportunity in each hospital
- Continuously implement and improve our operating playbooks in order to achieve both operational and enterprise goals
- Lead and implement Special Projects that could require both regional and/or national deployment and adoption
- Work in partnership with functional groups to successfully integrate newly acquired hospitals into your region
- Arrange facility updates, building repair & maintenance, capital improvement projects, etc. with the hospital leadership and HQ teams
- In cooperation with COAST, Operations and Client Experience Captain, strive to ensure positive client experience (client satisfaction, new client acquisition)
- Collaborate with People & Culture team on all aspects of Team Member support and management, including but not limited to hiring, offboarding, talent development, recruiting, performance management, and employee relations
- Coordinate with Business Development to evaluate hospitals during the LOI stage and prepare them for smooth integration into the CareVet network
- This role will require 25-50% travel and remote work when not traveling.
Qualifications & Experience
- Bachelor’s degree in business or related field
- 5-7 years of experience in an operational management role, including at minimum 2 years supporting multiple locations, preferably in a veterinary setting
- Detailed knowledge of P&L statements and how to improve an individual location’s financial performance
- Exceptional verbal and written communication skills
- Professional and positive attitude
- Supportive of a team-based culture
- Comfortable collaborating with a large team but does not shy away from making independent decisions with the best interest of the company in mind
- Residence in a major metropolitan area in one of the following states is required: Minnesota, Wisconsin, Michigan, Illinois, Ohio, or Indiana
Benefits
- Best-in-class medical, vision, and dental insurance
- 401k with match
- Life insurance
- Short-term and long-term disability insurance
- HSA and FSA
- Employee assistance program with a licensed social worker on staff
- Free continuing education through our own learning institute
- Paid time off
- And more!
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