Job description

Mercer is seeking candidates for the following position:

Retiree Customer Service Representative - Licensed Benefits Counselor

This position can be remote based in the following locations Urbandale IA, Houston and Dallas TX, Southfield MI, Franklin MA, Boston MA and Providence RI.

Mercer Marketplace 365+ Retiree Exchange (MM365+ Retiree) is a business unit within Mercer Health & Benefits that assists Medicare and Pre-Medicare eligible retirees in selecting the appropriate health plans.

What can you expect?

• You will be part of a company committed to enhancing the health, wealth, and careers of the clients we serve and their employees — and will work for a company equally invested in the development of our people
• You can rest assured a high value is placed on diversity, and we work to foster understanding, inclusion, and innovation in the workplace
• As a core component of our workplace culture, we are fully committed to volunteering and caring for our communities.
• You will be doing meaningful, challenging work and can look forward to a career with many opportunities to learn, grow, and advance

What is in it for you?

• You will receive a competitive salary and comprehensive benefits starting on day one, such as: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, and more!
• You will work in an exciting environment with a reputable company and receive paid training
• Tremendous potential to grow your career within a highly respected global organization
• An opportunity to learn multiple lines of business within Customer Engagement

We will count on you to:

• Sell and enroll retirees into appropriate insurance products, including but not limited to health, prescription drug, vision, and dental plans
• Advise pre-Medicare eligible recipients on their options by providing Medicare education, conducting needs analysis, and assisting the retirees in selecting an appropriate plan for their needs
• Provide ongoing support after the initial enrollment by providing expert assistance around questions pertaining to their medical benefits
• Conduct outbound calls to schedule appointments, casework, and follow-up service calls
• The position requires advanced problem-solving abilities, including actively listening to identify customer questions and needs, utilizing probing questions when necessary
• Meet or exceed monthly sales and service metrics
• Handle inbound service calls by providing accurate and complete information, owning the retirees’ issues to resolution
• Successfully complete America’s Health Insurance Plan (AHIP) certification annually

What you need to have:

• Some College and/or 2+ years of proven customer service, sales, or relevant work experience
• Experience using MS Office Suite (Word, Outlook, Excel)
• Health License (Life License may be required depending on business needs) -- Mercer will offer paid training to obtain a license

What makes you stand out:

• Bachelor’s degree
• Affordable Care Act (ACA) experience
• Prior experience in Medicare sales, commercial insurance sales, or another professional services environment

Mercerbelieves in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan(NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including Marsh, Guy Carpenterand Oliver Wyman, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit https://www.mercer.com/. Follow Mercer on Twitter @Mercer.

Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#OE2023

Job Type: Full-time

Pay: $36,000.00 - $39,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance
• Work from home

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• Remote

Application Question(s):

• Are you able to work an 8 hour schedule Monday - Friday between 7am-8pm CT/8am-9pm ET?
• What are your salary expectations?

Experience:

• Customer service or sales: 2 years (Preferred)

License/Certification:

• Health Insurance License (Preferred)

Work Location: Remote

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