This position is 100% remote. We will only consider remote applicants residing in the following US states – AL, AZ, CT, DE, FL, GA, IN, KS, KY, LA, MD, MI, NC, PA, RI, SC, VA, WV, and WI.

Position Summary

The Patient Financial Services - Customer Service Representative is responsible for all aspects of customer service, walk in patient inquiries and incoming customer phone calls.

Minimum Requirements

Education

• High School Diploma or equivalency

Experience

• 2 years’ experience in healthcare billing/collections, medical office and/or customer service.
• Familiar with CPT, HCPCS, and ICD9/10 codes.
• Good Understanding of insurance remittance and remark codes
• Excellent customer service skills

License/Registration/Certifications

• N/A

Preferred Requirements

Preferred Education

• N/A

Preferred Experience

• Customer service experience in a hospital or physician billing setting.
• Good understanding of insurance explanation of benefits and how it applies to the patient’s accounts.
• Experience handling high volumes of calls per day.

Preferred License/Registration/Certifications

• N/A

Core Job Responsibilities

• Counseling the customer on their account balance and collecting payments on outstanding account balances.
• Account research to ensure accurate billing and payment posting.
• Completing and/or processing patient payments for account posting.
• Processing patient letters and other correspondence received in the department for appropriate action.
• Responsible for all vendor return reports and appropriate distribution of accounts for resolution.
• Exhibit professionalism and excellent customer service at all times
• Responsible for practicing AIDET in all customer-related encounters
• Successfully assist all customers with inquiries, follow up on all customer requests and ensure good quality customer service and resolution
• Responsible for handling a high volume of calls and customer service requests.
• Ensure resolution is obtained for all customer needs/requests
• Other duties as assigned.