Job description

• Monitors and provides coverage for the customer service window.
• Answers Rep Payee Help Line and directs questions to appropriate colleagues.
• Files all checks printed in the appropriate client files. Records, scans and monitors scanned files.
• Maintains and up-dates client files. Provides Expenditure Reports for Staff and Clients.
• Maintains and monitors forms for the Rep Payee office.
• Completes all necessary filing associated with the Rep Payee office on a timely basis.
• Receives, stamps, sorts and distributes incoming mail.
• Completes other duties and projects as assigned by the Representative Payee Manager.
• Cross trains for other Rep Payee positions.
• A commitment to providing services within an atmosphere of dignity and respect.
• Excellent interpersonal skills and an ability to work well with a wide variety of people.
• Strong time management skills and the ability to juggle multiple projects and set priorities to meet deadlines.
• Helps to resolve financial / budgetary problems faced by beneficiaries.
• Supports agency efforts to ensure that agency and regulatory standards are met and maintained, including agency SSA audits, CARF, State agency licensing, and other reviews.
• Ability to function under pressure in a fast-paced human service environment.
• Ability to articulate and communicate Bay Cove's mission in a consistent and enthusiastic manner.
• High School diploma Some Collage preferred.
• At lease one year working with non profit.
• Two to three years of experience working as a receptionist.
• Some knowledge of and or experience with populations with chronic mental illness, developmental disabilities or substance abuse.
• Strong attention to detail, oral communication skills, and computer proficiency.
• Ability to be cooperative and resolve differences.
• Able to problem solve financial issues with individuals with and empathetic, creative and flexible attitude at all times.
• Knowledge of basic accounting software programs.
• Strong organizational skills.
• An acceptable CORI (criminal record assessment).
• Must be able to attend required orientation and training at various locations, including in-service training, conferences and seminars within the indicated timelines and achieves satisfactory competency.
• A COVID-19 vaccination is a requirement of the position. One COVID-19 shot is acceptable, contingent on the individual receiving the second shot within the allotted time frame.

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