Position Overview:

Reservation Agent are friendly and efficient, helping guests find the right accommodations to fit their needs, suggesting different packages or amenities that our resort offers and asking questions to help determine what the client needs. Reservation Agents also take credit card information over the phone and may begin the billing process.

Duties & Responsibilities:

• Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.
• Ensure all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.
• Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail update on all computers within required operating procedures.
• Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for same.
• Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.
• Assist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts.
• Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and its availability.

Job Requirements:

• Must have exceptional interpersonal, clear verbal and written communication skills. Second language is a plus.
• Strong phone skills needed.
• Must be able to work in a Reservations office environment and work continuously with the Front Desk and all operational departments.
• Candidate must have attention to detail, be able to multi-task, must possess the ability to work in a fast paced environment, experience handling customer service issues and be a team player.
• Position requires flexibility in scheduling, must be able to work AM/PM, weekends & holidays.

Education & Experience:

• High school diploma or general education degree (GED) and one year of administrative assistant experience; or equivalent combination of education and experience.
• Previous experience is preferred, but will train the right candidate.
• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess computer skills, including Microsoft Office 10, Excel and PowerPoint.
• High School graduate or G.E.D. equivalent.